Windows 10: Windows 10 Pro and Office 2016 both lost activation...

Recently, my Toshiba laptop lost activation on both Windows 10 Pro and Office 2016. I have had this laptop for about 1 year. Purchased it used with a dual boot to Windows 7 and Windows 10. Windows 7 still shows activated. Never had a problem with Windows 10 or Office until about 3 weeks ago. The only hardware change was a memory upgrade from 4GB to 8GB of RAM. I have heard that there was a Windows update that could cause this. If this is true, how can I correct this issue? Any help you can give would be greatly appreciated.


Thanks,

Randy

:)

 

windows is not activated (windows 10 pro)

Hi,

We need to gather more information for us to better understand your concern. Kindly answer these questions:

• Did you upgrade the edition of your Windows from Windows 10 Home to Windows 10 Pro? If so, how did you upgrade the edition of your Windows 10?
• Are you attempting to activate your Windows 10 Pro or your Office 2016?
• If you're attempting to activate your Office apps, how did you purchase Office 2016?

If possible, kindly send us a screenshot of the issue for us to further investigate your concern.

 

Windows 10 Pro and Office 2016 Updates

I need a better understanding of how Windows 10 Pro and Office 2016 updates interact. I have a new Windows 10 Pro machine (version 1703, O/S Build 15063.413).
It has Office 2016 on it. I also have a Window 7 machine, with Office 2007 on it.
I am familiar with how Windows Update automatically updates the Windows 7 O/S in addition to updating Office 2007 at the same time. However, I am not completely familiar with how Windows Update updates Office 2016 on a Windows 10 Pro machine.
I have a few questions in conjunction with some of the settings that are in effect.



1. At Settings > Update & Security (aka Windows Update) > Advanced Options (under Update settings), I have the box checked for “Give me updates for other Microsoft products when I update Windows”.
Is a check in this box supposed to give me the security updates to Office 2016??
I ask because:



a. When I check the installed updates at Control Panel > Programs > Programs and Features > Installed Updates, I do not see any Office 2016 updates listed there.
I only see the current updates for Windows 10, Version 1703 O/S (all with the date of June 13, 2017).



b. At Control Panel > Programs > Programs and Features > Installed Updates, I do not see any of the Office 2016 updates that are listed at

https://support.microsoft.com/en-us/help/4023935/june-13-2017-update-for-microsoft-office , where 18 updates are displayed, 8 of them with a June 13, 2017 date and 10 of them listed with a June 6, 2017 date.
Should I be seeing most of
these Office 2106 updates listed in my Installed Updates, since I have the box in 1) above checked?
[I use Outlook, Powerpoint, Word, & Excel; I do not use Skype or Visio].



2. I can open Word 2016 or Excel 2016, create a file, click on the File tab, click on Account on the left, click on About Word, and see the current version.
Before step 3 below, I saw that I had 16.0.8067.2115 (*released May 18, 2017).



3. I can also click on Update Options > Update Now. After I clicked on Update Now, I checked About Word again, and saw that the version changed to 16.0.8201.2102 (*released June 13, 2017).



a. Does this June 13 version incorporate the most recent Office 2016 security updates (i.e., the ones listed at the link in 1b)?
Or is it just a new build that has added features but not any security updates?



b. If it does not include the most recent Office 2016 security updates (or as a matter of fact, any security updates dating back to when I first installed Office 2016), how do I manage to get the Office
2016 on my machine updated with all of the necessary Office 2016 security updates (since I do not see any Office 2016 security updates at Control Panel > Programs > Programs and Features > Installed Updates)?



4. I am fairly certain that I am a non-subscriber of Office 365.
How can I tell for sure?





*The release dates come from
https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7#bkmk_bydate

 

Activate office 2016 on new harddrive

Hi Jan

Yes, that is probably what is happening, another possible explanation is there was a pre-existing Office 365 trial version on that hard drive . . .

Open a new document in Word, go to File - Account

What Office licence(s) do you see listed there, is there one or two?

If there is only one (your Office 2016), then please try the steps on this page, to get your Office 2016 activated:

https://support.office.com/en-us/article/activa...

If there was also an Office 365 account listed there:

Use this tool from Microsoft to remove all remnants of all previous Office Installations:

https://support.office.com/en-us/article/Uninst...

Restart (not shut down) your PC . . .

Go to Office 365 Login | Microsoft Office and if you're not already signed in, select Sign in

Then from that page, locate your Office 2016 licence and click Install . . .