Windows 10: Windows 10 Pro - black screen after login

Hi All,

So I have a strange problem.

Specs:

• HP 15s-fq1514na
• windows 10 pro 1909

When I login to the laptop all is fine, when I lock my laptop pressing "win + L" the screen goes black.

When I remove the external monitor the laptop screen is flickering and when I restart the laptop all is fine. The issue seems to be only after I lock the laptop, any ideas?

:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black Screen with Pointer

Hi Costa,

Thanks for posting your query on Microsoft Community. We will surely help you with simple steps to resolve your issue.

To assist you better, please provide few details.

• 
  Is the black screen with courser appears after login or before login?
  
• 
  Did you make any changes to the computer, prior to the issue?
  

I suggest you to refer to the below link where the same type of issue had been discussed, refer to the suggestion given by
Sharath Srinivasa on August 7, 2015.

Black screen after upgrading to Windows 10

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Black screen after the upgraded to Windows 10 Pro

Hi,

I suggest you to refer the link
Troubleshoot black screen problems and follow the steps suggested. Thank you.