Windows 10: Windows 10 randomly crashes and show bsod

hey everyone,

I'm facing some problem with my Dell XPS 15 9560,


Sometimes happens that the laptop crashes at boot up and then when it restarts it just works fine for a while and then it crashes again.

it gives many errors like ACPI.sys, wdf01000.sys ecc..


I tried two times to re-install windows 10 but without any result..


hope someone could help me.

thanks!


here is the dump:

Microsoft R Windows Debugger Version 10.0.19041.1 AMD64

Copyright c Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP 8 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff804`23800000 PsLoadedModuleList = 0xfffff804`2442a310

Debug session time: Fri Aug 7 18:48:38.458 2020 UTC + 1:00

System Uptime: 0 days 0:00:07.295

Loading Kernel Symbols

...............................................................

................................................................

.................................................

Loading User Symbols



Loading unloaded module list

..........

For analysis of this file, run !analyze -v

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



DRIVER_IRQL_NOT_LESS_OR_EQUAL d1

An attempt was made to access a pageable or completely invalid address at an

interrupt request level IRQL that is too high. This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00000000000003c0, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

Arg4: fffff80425af6216, address which referenced memory



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 5



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-OIG5U93



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 29



Key : Analysis.Memory.CommitPeak.Mb

Value: 72



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: d1



BUGCHECK_P1: 3c0



BUGCHECK_P2: 2



BUGCHECK_P3: 0



BUGCHECK_P4: fffff80425af6216



READ_ADDRESS: 00000000000003c0



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





PROCESS_NAME: System



TRAP_FRAME: ffffe308b8da72b0 -- .trap 0xffffe308b8da72b0

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=ffffba0a595fda40 rbx=0000000000000000 rcx=0000000500000000

rdx=ffffba0a5c3166d0 rsi=0000000000000000 rdi=0000000000000000

rip=fffff80425af6216 rsp=ffffe308b8da7440 rbp=ffffba0a7166c300

r8=0000000000000000 r9=0000000000000000 r10=0000000000000010

r11=ffffe308b8da74f8 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl zr na po nc

ACPI!ACPIWakeRemoveDevicesAndUpdate+0xee:

fffff804`25af6216 48858bc0030000 test qword ptr [rbx+3C0h],rcx ds:00000000`000003c0=????????????????

Resetting default scope



STACK_TEXT:

ffffe308`b8da7168 fffff804`23befa29 : 00000000`0000000a 00000000`000003c0 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

ffffe308`b8da7170 fffff804`23bebd29 : 00000000`00000000 00000000`00000005 00000000`00000008 00000000`00000000 : nt!KiBugCheckDispatch+0x69

ffffe308`b8da72b0 fffff804`25af6216 : fffff804`25b72c40 00000000`00000a9d 00000000`00000002 ffffba0a`709770f0 : nt!KiPageFault+0x469

ffffe308`b8da7440 fffff804`25af55ac : ffffba0a`592bbbe0 ffffba0a`7166c3d0 ffffba0a`7166c530 00000000`00000002 : ACPI!ACPIWakeRemoveDevicesAndUpdate+0xee

ffffe308`b8da74c0 fffff804`25ad13a0 : ffffba0a`592bbbe0 ffffba0a`7166c300 ffffba0a`7166c530 00000000`00000000 : ACPI!ACPIWakeEmptyRequestQueue+0x50

ffffe308`b8da7500 fffff804`23a46d45 : 00000000`00000007 ffffba0a`70958248 ffffba0a`70958060 ffffba0a`7166c3d0 : ACPI!ACPIDispatchIrp+0x390

ffffe308`b8da7580 fffff804`3a5d802a : ffffba0a`70958248 ffffba0a`70958060 ffffba0a`7166c3d0 ffffba0a`709581b0 : nt!IofCallDriver+0x55

ffffe308`b8da75c0 fffff804`3a5d6636 : ffffba0a`70958060 ffffba0a`7166c530 ffffba0a`709581b0 fffff804`3a5efa00 : RtsPer+0x9802a

ffffe308`b8da7610 fffff804`23a46d45 : ffffba0a`70958060 00000000`00000000 ffffe308`b8da7750 00000000`69706e04 : RtsPer+0x96636

ffffe308`b8da7660 fffff804`23ea64cc : 00000000`00000000 ffffba0a`70958060 ffffe308`b8da7750 00000000`00000000 : nt!IofCallDriver+0x55

ffffe308`b8da76a0 fffff804`23f38d11 : ffffba0a`5c320060 ffffba0a`5c320060 ffffba0a`5c3554a0 00000000`00000017 : nt!IopSynchronousCall+0xf8

ffffe308`b8da7710 fffff804`23f3b2e0 : ffffe60a`cf68a150 00000000`00000000 00000000`0000030a 00000000`00000308 : nt!IopRemoveDevice+0x105

ffffe308`b8da77c0 fffff804`23f38914 : ffffba0a`5c3554a0 00000000`00000000 00000000`00000000 fffff804`23f3885b : nt!PnpSurpriseRemoveLockedDeviceNode+0xb0

ffffe308`b8da7820 fffff804`23f3860f : ffffba0a`5c3554a0 ffffe308`b8da78a0 00000000`00000000 fffff804`23f382a9 : nt!PnpDeleteLockedDeviceNode+0x88

ffffe308`b8da7860 fffff804`23f37332 : ffffba0a`5c320060 00000001`00000002 00000000`00000000 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xf7

ffffe308`b8da78e0 fffff804`23f35447 : ffffe308`b8da7a20 ffffba0a`5c355400 ffffe308`b8da7a00 ffffe60a`00000001 : nt!PnpProcessQueryRemoveAndEject+0x1da

ffffe308`b8da79c0 fffff804`23ed3f3e : ffffe60a`cf68a150 ffffe60a`d1b960f0 ffffba0a`592ad000 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0xeb

ffffe308`b8da79f0 fffff804`23a33f45 : ffffba0a`703f4040 ffffba0a`703f4040 ffffba0a`592ad010 ffffba0a`7097d190 : nt!PnpDeviceEventWorker+0x2ce

ffffe308`b8da7a70 fffff804`23b46735 : ffffba0a`703f4040 00000000`00000080 ffffba0a`592c2040 000fa46f`b19bbfff : nt!ExpWorkerThread+0x105

ffffe308`b8da7b10 fffff804`23be51b8 : fffff804`1e735180 ffffba0a`703f4040 fffff804`23b466e0 00000000`00000000 : nt!PspSystemThreadStartup+0x55

ffffe308`b8da7b60 00000000`00000000 : ffffe308`b8da8000 ffffe308`b8da1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





SYMBOL_NAME: RtsPer+9802a



MODULE_NAME: RtsPer



IMAGE_NAME: RtsPer.sys



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 9802a



FAILURE_BUCKET_ID: AV_RtsPer!unknown_function



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {5972166a-a6f4-1eee-ba85-d5534a099133}



Followup: MachineOwner

---------



0: kd>

:)

 

10 Crashing Randomly and During Updates and File Downloads

This is a re-post from here.

I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

I think the next step was to run V2 Log collector, that data is attached.

Any help is appreciated.

Thanks,
Chris

 

Windows 10 randomly goes to BSOD/crashing

Hi Mitchell,

Thank you for posting your query in Microsoft Community.

As you are facing the BSOD error while playing games, please share the information:

• Is the issue particular to a game or all games?
• Are the games downloaded from Windows Store?
• Do you get any error message?

I suggest you to update the Graphic card driver by following the steps provided below:

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the graphic card driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

Also, refer the link provided below:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

BSOD randomly

friend keeps getting BSOD
any suggestions?