Windows 10: Windows 10 randomly hangs at shutdown or reboots

Discus and support Windows 10 randomly hangs at shutdown or reboots in Windows 10 Support to solve the problem; The hanging occurs after everything is closed. Even in the event manager, I can see "Operating System was stopped at xx:xx". When the hangs occurs, the... Discussion in 'Windows 10 Support' started by kensiko, Mar 11, 2020.

  1. kensiko Win User

    Windows 10 randomly hangs at shutdown or reboots


    The hanging occurs after everything is closed. Even in the event manager, I can see "Operating System was stopped at xx:xx". When the hangs occurs, the screen is black with no signal, the CPU fan starts to spin faster and faster, meaning the CPU seems to be at 100%.

    This only started happening on my new build that I've made 2 years ago, a Threadripper 1950x with Asus Prime X399. At one point I replaced my graphic card thinking that I could have a messed-up driver, but the issue remains. I also performed a fresh Win10 install last year and tried to see when I would get the freezing again while installing drivers and applications. The issue seems to have started when I installed the AMD driver for my graphic card (RX-580 MSI).

    I also tried to install the motherboard drivers, but that didn't help.

    As I said, the issue is random, it's not always happening. I'm out of ideas.

    :)
     
    kensiko, Mar 11, 2020
    #1

  2. Win 10 hangs on restart and shutdown

    No, that's rocket science. I'm posting with 10 already, so the problem was solved two days ago...Thank you.

    The Windows 7 shutdown screen simply decided to hang and I finally did a hard shutdown and started it up again, after which it was painless.
     
    required name required as well, Mar 11, 2020
    #2
  3. HAT
    hat Win User
    Windows Update suddenly hangs?

    Windows Update is suddenly hanging for some reason... I went and downloaded and installed the first bunch of updates, restarted when asked, and now when I go back to windows update I just get the window with a white box forever. Reboot and it still does it. This happens to be on my main machine, running windows 7.

    I've also noticed when I reboot it says configuring windows update, step 3 of 3, 47%. Maybe it somehow skipped something and is screwed forever?
     
  4. Martin_TP Win User

    Windows 10 randomly hangs at shutdown or reboots

    Win 10 hangs on restart and shutdown

    If your HP Pavilion has a fingerprint reader, you need to disable it. In my case fingerprint reader and system service for this device caused Windows 10 to hang on shutdown or restart (Blue screen with “Restarting” or “Shutting down” message and dots
    circling around. After some time dots freeze and system hangs). I assume you have the same problem with Windows 10 and HP Pavilion.



    To fix this issue after installing Windows 10 go to:


    • Computer Management > Device Manager
    Find "Biometric devices" and disable "Validity Sensors (WBF) ....."




    • Computer Management > Services and Applications > Services
    Find "Validity WBF Policy Service", disable this service and change "Startup type" in properties to "Disabled".



    For the first time after this change system can hang up again. Turn off the computer (power switch) and turn on again. Now Windows should restart and shutdown properly.
     
    Martin_TP, Mar 11, 2020
    #4
Thema:

Windows 10 randomly hangs at shutdown or reboots

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