Windows 10: Windows 10 reactivation after new motherboard install

Hi Everyone,


My PC was pre-built by Digital Storm. I ended up having to update some hardware including my motherboard. Now, I'm encountering an issue when trying to re-activate my license (which should be tied to my Live ID). When I get to the activation page in settings, the initial error is "Windows reported that no product key was found on your device. Error code: 0xC004F213". When I click on Troubleshoot below that, I get a message stating "We weren't able to activate Windows on this device". I then click on the I changed hardware on this device recently link. That results in another pop up with the error "Something went wrong. We're working on it - try again in a little bit", followed by a Trace ID. I've tried 2-3 times a day for 2 days with no change. Is there any way to resolve this error?


Thank you in advance,

:)

 

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I'm going to be building a new PC on Christmas and want to install Windows 10 on it. I have Windows 10 on my current PC, which I installed upgrading from 8.1 with the files on a USB. How do I go about installing a clean copy of Windows 10 on this new PC? I think I recall something about installing it once makes Microsoft recognize your hardware, but since this will be a PC I'm not sure what steps I need to take. Do I need to go 8.1 -> 10 or is there a method of going directly to 10?

 

New Motherboard and Reactivation

I **think** that if you are replacing a broken motherboard with an identical replacement then you have a good chance of successfully re-activating your current Win10 installation

Once you have installed your new identical motherboard to replace the broken one I recommend you do the following:

• Speak to a Microsoft Activation Customer Service Representative on the phone.
• You will be able to get the phone number via the activation screen in "Settings"
• Clearly state that the motherboard used to initially activate Windows 10 had failed and needed to replaced
• Clearly state that this is a repair and not an upgrade
• Clearly state that you are replacing a defective motherboard with an identical like-for-like replacement (same make and model)
  
• Clearly state again that this is definitely not an upgrade of your existing hardware

FYI, I have successfully re-activated previous versions of Windows after replacing a broken motherboard with an identical make and model. I used the method to ensure success.

If you are not 100% clear in the way you are expressing your self then you may not be successful. ie They will not re-activate if they believe you performed a major hardware upgrade

Good luck.

 

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