Windows 10: Windows 10 Remote Desktop issues

Discus and support Windows 10 Remote Desktop issues in Windows 10 BSOD Crashes and Debugging to solve the problem; I have an issue where there are several team members that remote into a Windows 10 PC with Windows 10 laptops, and they will only get a black screen.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Colorado Canyon, Jun 22, 2020.

  1. Windows 10 Remote Desktop issues


    I have an issue where there are several team members that remote into a Windows 10 PC with Windows 10 laptops, and they will only get a black screen. Some members have been able to resolve the issue by updating video driver, but others still get the black screen after updating driver. We have changed the settings in the RDC options connection window to uncheck persistent bitmap caching, changed the connection speed setting, the resolution of the display, and group policy settings for UDP connection as well as the one for requiring use of a specific layer for RDP connections. But the problem persists.


    Any ideas why this happens? Is it something on the remote PC that needs to be changed?

    :)
     
    Colorado Canyon, Jun 22, 2020
    #1

  2. Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, Jun 22, 2020
    #2
  3. remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, Jun 22, 2020
    #3
  4. Windows 10 Remote Desktop issues

    Windows 10 - Remote Desktop Connection

    Hi,

    Thank you for posting your query on Microsoft Community.

    In order to assist you further with the issue could you please confirm a couple of things:

    • What is the Make and Model of your Computer?
    • Since when are you facing this issue?
    There's a Remote Desktop App available in Windows 10. Follow the steps below to find it:

    • Click the Search Bar which is in the Task Bar.
    • Type in Remote Desktop App .
    • Once it pops up click on it and follow the on screen instructions to use it.


    If you're facing issues with the app downloaded form the Windows Store I suggest you to run the Windows 10 App troubleshooter and check if this helps. Refer to the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Andria Maria Mendez, Jun 22, 2020
    #4
Thema:

Windows 10 Remote Desktop issues

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