Windows 10: Windows 10 reset from USB fails at 57%

I'm attempting to help my son reset his HP Envy laptop to reset his Windows 10 so he can re-purpose the machine to use at work. The laptop was purchased with Win8 and was then upgraded to Win10. We created a Win10 USB recovery drive and then tried to execute a full reset on the laptop. It fails repeatedly at the 57% mark. I've looked in the log file and see the following blocks of error message at the end of the log:


2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2056): Failed to create [\\?\\\?\][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\\?] for [\\?\GLOBALROOT][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\\?\GLOBALROOT] for [\\?\GLOBALROOT\device][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\\?\GLOBALROOT\device] for [\\?\GLOBALROOT\device\harddisk0][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\\?\GLOBALROOT\device\harddisk0] for [\\?\GLOBALROOT\device\harddisk0\partition0][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset::OpCopyMediaFiles::InternalExecute (base\reset\engine\operations\src\copymediafiles.cpp:642): Failed to create WinRE parent path [\\?\GLOBALROOT\device\harddisk0\partition0][gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset::Operation::Execute (base\reset\engine\exec\src\operation.cpp:486): Internal failure in subtype execution routine[gle=0x0000007b]
2018-09-14 22:56:48, Error 0x8007007b in PushButtonReset::Executer::Execute (base\reset\engine\exec\src\executer.cpp:366): Internal error while executing operation[gle=0x00000002]


Followed by:


2018-09-14 23:17:22, Error 0x80070002 in GetTargetDrive (base\reliability\recovery\sysreset\sysreset.cpp:3397): Failed to read target OS from recovery environment key


Lastly at the end:

2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset:ath::GetDirectory (base\reset\util\src\filesystem.cpp:135): Didn't find a path separator in []
2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2012): Failed to construct parent path for []
2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [] for [\Windows]
2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\Windows] for [\Windows\Logs]
2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset:irectory::Create (base\reset\util\src\filesystem.cpp:2017): Failed to create parent directory [\Windows\Logs] for [\Windows\Logs\PBR]
2018-09-14 23:17:22, Error 0x80070001 in PushButtonReset::LogArchive::Save (base\reset\engine\session\src\logarchive.cpp:230): Failed to create archive directory
2018-09-14 23:17:22, Warning 0x80070001 in ResetReleaseSession (base\reset\engine\dll\clientapi.cpp:1199): Failed to archive diagnostic logs


Any thoughts on how to resolve this?


Thanks.

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Windows 10 USB boot

Hi there, am not a windows 10 expert. I have a pc in the bedroom on windows 10, I messed up the bootloader trying to fix the xp on that system.

System wont boot, trying to repair via win 10 usb installer.

Downloaded the media creation tool to install windows 10 installer on usb stick. Not compatible with a host of usb sticks I have. Tried the usb sticks that others use, but I think they use rufus; as the media creation tool by win 10 does not detect the usb stick.

So quick question, the win10 machine i am trying to repair the bootloader is a win7 upgraded to win10.
If i were to use the usb win10 installer to "repair installation" does the version of the iso downloaded via the media creation tool matter?

There is three options:
Windows 10
Windows 10 Home
Windows 10 N

Also is there a step by step instead of using rufus as I want to try an alternative method of creating a usb win 10 installer. Preferably with more compatibility.

System is a asus sabertooth 990 (r2?) with AMD phenom X 6.

Also is there any other software I can load onto the usb that can repair the bootloader easily?
That would be the ideal alternative. Thanks

 

Is it time for Windows 10 already?

Here's a good step by step guide on doing a fresh install.

How to clean install Windows 10 from a USB drive - Software - Feature - HEXUS.net