Windows 10: Windows 10, Reset, TPM clear

samurai-14 · Sep 2, 2019

Hello,

I own a surface pro3,came with windows 8. It upgraded to windows 10. Now I want to reset my surface pro3 to clean wipe everything for a fresh use. I went to windows reset option and selected "remove all files" option.. after reset, it prompted me to select whether to clean TPM or not.. my question:

Since windows is automatically activated on surface pro3 due to the activation key being in its UEFI, if I select clean TPM, will that key also be erased? Will I be asked for activation key for windows after I select clean TPM?

I want to clean TPM as I tried remove all files and didnt clean TPM, but after reset i have this page "hi.info" as my default page on browser. I dont know why.. and it shows in programs installed as well.. so I feel like there is some virus/issue and want a clean and wiped computer..

Thank you

Thank you..

:)

Sasqui · Sep 2, 2019

Need help on whether to clear TPM on not

Hi there! I'm here because I accidentally downloaded a malware and was suggested to reboot the laptop to get rid of it. I still do want to use the laptop afterwards and I've moved my documents and images onto a seperate device. The programmes i have installed, sadly no. So currently facing the same circumstances and so if the TPM is cleared, does this mean like the activation keys to softwares like MacAfee be cleared? Or like wifi passwords etc. Sorry I'm quite blur hahahahah.
Click to expand...

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

Clear all the keys from the TPM
With Windows 10, in most cases, we recommend that you avoid configuring the TPM through TPM.msc. The one exception is that you can use TPM.msc to clear the TPM, for example, as a troubleshooting step, or as a final preparation before a clean installation of a new operating system. Preparing for a clean installation in this way helps ensure that the new operating system can fully deploy any TPM-based functionality that it includes, for example, attestation. However, even if the TPM is not cleared before a new operating system is installed, most TPM functionality will probably work correctly.

Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows 10 operating system will automatically re-initialize it and take ownership again.
Click to expand...

Louise Robert · Sep 2, 2019

Clear tpm

Hi I'm trying to reset my laptop to factory settings and its saying clear TPM. Or configuration change was requested for this computer's TPM.

Dheeraj · Sep 2, 2019

Need help on whether to clear TPM on not

Hi OP, I'm facing a Similar issue, I just need to know one thing, after you cleared the TPM, did you have to enter the Product Activation Key for the Operating System itself?
Click to expand...

I also wanted to know the same thing. I'm having an issue with my motherboard, and resetting by removing the battery didn't help. So wanted to do full bios reset. I'm not sure if clearing TPM will cause losing of the Windows 10 license. Did it worked for u?

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