Windows 10: Windows 10 screen goes black

Hi everyone!


I am rating bere for an issue that started yesterday.

The screen of my HP Notebook 15 computer with Windows 10 goes black for less than a second and then it returns normal.


It happens on random intervals and strangely only when I am digitizing with keyboard.


I've tried re-installing drivers of the graphic card which is "Graphics HD 5500" from the official manufacturer's website but it did not help.


It also happens when I'm using safe mode with network.


Recently I've updated the Audio drivers Realtek High Defonition Audio by using again official manufacturer's website.


Might it be an hardware problem? Should I do an IN-PLACE installation of the Operating System?


Thank you very much for your availability

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshoot black screen or blank screen errors

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen goes black in Windows 10

Hi Richard,

To troubleshoot on your concern with getting black screen after updating to Windows 10. Kindly make sure to follow the steps on the article below:

• Troubleshoot black screen problems
• Windows 10 – Black Screen
• Windows 10 Help

If you need further assistance, please let us know.