Windows 10: Windows 10 Screen Time Limits for Child Accounts

OK. So, I've been using Screen Time schedules and hours for all of my children's accounts for over a year, and occasionally things get messed up, and these are my observations so far:

• If the account gets locked because of Screen Time limitations, and the child who is prompted and tempted to presses Request More Time, then it DOES NOT matter what the parent does with the Screen Time parameters of the account except removing them altogether - which works as long as you LEAVE them OFF, changes made to Screen Time WILL NOT unlock the account. THIS IS A BUG.
• In order to allow the child back on the computer after the child has requested more time, even the NEXT DAY, the parent must approve additional time from the request email, or as long as the Child is NOT an administrator on the computer, use the My Parent is Here override.

Examples:

• I had disabled 2 of my children's accounts, using Screen Time limits to BLOCK every day of the week. I enabled Child #1's account, one day, Thursday, June 11th, for 2 hours, and when he came back the next day, he pressed Request More Time. Now, no matter what I do, his account is locked everyday with the message that he will be allowed to log in again on June 18th - even though I have UPDATED his Screen Time Limits to 3hrs EVERY DAY. If I turn Screen Time Limits OFF, of course he's allowed to login, HOWEVER, as soon as I go into my Microsoft account, and turn Screen Time Limits ON, his account immediately locks, saying he will be allowed to log in on June 18th. He has to send me a Request for More Time EVERY DAY, and I need to respond to the email, in order to enable him to log into his account.

• The other child, Child #2,, DID NOT ever Request More Time, and as soon as I updated his Screen Time Limits, BOOM! he was able to log into his account.

• Today, my older son, that I have set to MAX SCHEDULED as far as duration, and I have his account disabled from 11:30PM to 5:00AM, was playing a game last night and his schedule with Screen Time expired. Yes, he presses Request More Time. Of course, I was in bed and never saw the e-mail. He also went to bed. Got up this morning played his game for 45 minutes, let his account stay logged in, and the computer went into screen lock, and at 3:17PM this afternoon, he tried to login unlock his screen and the message that came up said that he Ran Out of Screen Time. HOW?? He has MAX SCHEDULED? He IS an administrator on his laptop, and I had to have him Send me a Request for More Time, and I granted him 8 hours, and THAT unlocked his account. We'll have to SEE what happens tomorrow!

Clearly, this Screen Time Limits for Windows 10 most recent version has issues and bugs. Please focus and fix them - this whole falderall with Microsoft Parental Controls is driving me NUTS!

:)

 

Child needs to see remaining screen time

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to extend screen time limit for your child account. I suggest you to refer the following article for more information on

time limits for child account.

Also refer the following article for troubleshooting steps to fix issues with

screen time limit.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Time limits not enforced on child account

Hi,

It is possible that there is a problem with the connection of your child's account to your Family settings. To properly isolate this issue, we'd like to ask some questions:

• Any recent changes made on the computer prior to the issue?
• Have you tried removing the child account and add it again?
• Is your child using other computer or device aside from the one she's using?
• Have you tried removing the child's computer or device associated with her Microsoft account and then add it again?
  

In addition, you can check Stan Kozicki's post on this link
for further isolation.

We hope to hear from you soon.