Windows 10: Windows 10 shows wrong graphics card

Discus and support Windows 10 shows wrong graphics card in Windows 10 Drivers and Hardware to solve the problem; Hello, I have notebook Acer Aspire E1-572G with AMD Radeon HD8750M that in Windows shows as Radeon R5 M240 with 2GB VRAM. But after I reinstalled... Discussion in 'Windows 10 Drivers and Hardware' started by Jakub Kučera, Sep 15, 2020.

  1. Windows 10 shows wrong graphics card

    Hello, I have notebook Acer Aspire E1-572G with AMD Radeon HD8750M that in Windows shows as Radeon R5 M240 with 2GB VRAM. But after I reinstalled Windows, it shows graphics card as Radeon R5 200 series with 1GB VRAM and no specifiation of graphics card model. I tried remove drives, install from Windows update, install from AMD website or from other sites thats offers to download drivers for this graphics card. Can anyone help me please? I have no idea what to do.

    I can show you images, but there are partially in Czech language, but name of graphics card can be seen well.

    Windows 10 shows wrong graphics card 187a056c-21fb-43b0-8f63-882a5665abc0?upload=true.png

    Windows 10 shows wrong graphics card a37fea9f-5ab5-4677-a24a-54bc3c7df66b?upload=true.png

    Windows 10 shows wrong graphics card 47fa8ba7-2b5a-4d1d-b245-5be176ccd523?upload=true.png

    Jakub Kučera, Sep 15, 2020
  2. AndreePin Win User

    graphics card problems


    Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

    • Turn your computer off.
    • Pull out your video/graphics card.
    • Rubbed the cold contacts with soft pencil eraser.
    • Connect your video/graphics card back to the computer.
    Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

    Let us know how it goes.
    AndreePin, Sep 15, 2020
  3. Graphics card information.

    Hi David,

    Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

    The error might occur if the Graphic card is cannot update the driver automatically.

    I suggest you to update the graphic card manually by following the steps below:

    • Press Windows key + X and click on
      Device manager.
    • Expand Display Driver from the list.
    • Right click on the Graphic driver and select
      update driver software.

    Also, can download the latest version of the graphic card from the manufacturer website.

    Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.
    Eeshwar Kumar, Sep 15, 2020
  4. Windows 10 shows wrong graphics card

    Nvidia Graphics Card

    Hello Brian,

    I request you to try the following steps:

    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card

    • Right click on the Start menu.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.
    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.

    I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

    Thank you.
    Amit(Kumar), Sep 15, 2020

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