Windows 10: Windows 10 Sound Issue

My new HP PC Desktop with fresh copy of Win X is experiencing a sound problem. I have a good set of Bose speakers connected to the Headphone/Mic Jack. It has worked without issue. I also have a Bose Wireless Soundlink speaker old style not bluetooth that connects to the PC via USB dongle. The connection is there. I switch between outputs using the option within the volume icon in lower right of screen. Both options will work. But if I have been using the system speakers, and switch to the Soundlink speaker, it will continue to play only on the system speakers. And vice-versa. I have gone into Sound Settings and made the suggested troubleshooter changes i.e. Disable Enhancements. When I press the "Test" button, it does play on the proper selection, so I know that the connection is there. My only workaround has been to restart my PC, then select the output I want and it will play on that output. If I try to change back to the other output, it will not play. I have to again restart PC. I looked at the option to change from the factory supplied Realtek driver to the generic Windows driver but it warns you that it might not be compatible with the system, so I backed away from that. The Bose Soundlink speaker worked seamlessly with my older Win 7 PC. I am using as the music source an up to date version of Apple I-Tunes. I see no settings in that app that might affect this problem. I would love to hear from someone in the community that might shed some light on this.


Thank you, Jeff

:)

 

Sound issue swith Windows 10

Hello,

I realize the inconvenience you are experiencing sound issue with Windows 10. I will certainly help you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to try the troubleshooting steps mentioned in the below Microsoft article and check if it helps.

Fix sound problems


Hope it helps. Reply to the post with an updated status of this issue to assist you further.

 

Sound issues with Windows 10.

Hi,

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you receive any error message?
  
• 
  Are you facing issues with the sound?
  
• 
  Did you install any third party security application?
  

This issue may arise due to the driver conflicts and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.