Windows 10: Windows 10 sound preference problem

Hi,


I have a small USB-powered speaker set and one of those USB 7.1 headsets.


I frequently use both devices when I play a game and also watch Netflix, so I use the "app volume device preferences" feature. I use the headset as my default audio device.


I mainly use the Windows 10 Netflix app on the Microsoft store to watch a series.


The sound preference for the app resets itself from speaker to headset every new episode. When the reset happens, the preference shows as speakeryet it uses the headset. I usually fix it by just changing it to headset and then back to speaker again, but I don't want to continue to "reset" it every time I watch a new episode.


I don't know if this a some sort of bug or not.


My Windows 10 build is 19041.450

:)

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.

 

Sound problems with Windows 10

Hello,

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

PROBLEM WITH SOUND

Hi Emilio,

Please answer these questions to assist you better.

• Have you install pending Windows and driver updates?
• Do you get any error message?
• What Is the make and model of your computer?

Follow the Microsoft article below and perform the troubleshooting steps suggested.

Fix sound problems.

Do let us know if you are able to get sound in your PC. Thank you.