Windows 10: Windows 10 Start Menu and Cortana Not Working

When I select the Start Menu, the menu does not appear. Same with using the Windows button on keyboard. I cannot access the Start Menu. How do I correct this? Thank you.

:)

 

Start menu and Cortana is not working in Windows 10

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• 
  What are the steps you have followed to reset your PC?
  
• 
  Do you get any error code or error message?
  

I would suggest you to refer to the following Microsoft help article to resolve issues with start menu and cortana. Refer to the below link:

Get help with the Windows 10 Start menu:

http://windows.microsoft.com/en-us/windows-10/get-help-windows-start-menu

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

 

Start menu is not working on Windows 10

Hi,

Iunderstand the frustration if things are not working fine as expected.

Please help us with below details,

• • • • • 
          When you say "If I sign in under my user name I am in some earlier version", which version you are referring to?
          
        • 
          Did you made any recent changes to your computer prior to the issue?
          
        • 
          When you say “I cannot access the start menu and am limited to IP as a browser” Is it refers to Microsoft Edge?
          

As an initial steps, I suggest you to check for the Windows version. To do so, follow the below steps:

1) Login to your computer through user name on which it show earlier version of Windows.

2) Press Windows key + r.

3) Type winver, hit enter.

For the issue related to start menu, I suggest you to refer to the below Microsoft help article and check,

https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

Reply with results and necessary information to help you further.

Thank you.

 

Start menu and Cortana not working

Hi Philip,

I suggest you to try the troubleshooting steps suggested in the help article below and check if it helps.

Troubleshoot problems opening the Start menu or Cortana

Let us know the result, we will be glad to help if you need further assistance.