Windows 10: Windows 10 started not powering off on shutdown or restarting

One of my laptops, the HP Elitebook 8460P with Windows 10 Creators Update, latest drivers and updates, started not power off on shutdown. It doesn't matter if I do a regular shutdown, Shift Shutdown, Restart, Safe Mode, "shutdown /s /t 0", it just goes through the steps and says shutting down services, then shutting down or restarting depending on which one I pick and does the bubbles in a circle and the mouse cursor still works and that's it. I have to hold down the power button to force it to turn off. Nothing shows up in the Event Viewer, I tried SFC & DISM /Restorehealth, chkdsk, and they all come up clean. I tried disabling Fast Boot and hibernation, and unplugging it and removing the battery and holding down the power button. There are no other devices connected to this laptop and it is the same hardware that it has had for over two years. I tried to rollback and then disabling the Intel Management Engine that I saw some people suggested, but there is no difference. There are no blue screens, no errors, nothing logged in Event Viewer, all hardware passes diagnostics, and everything else works just fine and it boots up quickly.

Any help on fixing this would be appreciated.

:)

 

Shutdown on Power Menu in Fall Creator's update

That's an interesting observation. Beginning in Windows 8, shutdown does not actually shutdown. It "logs off and then hibernates". A "restart" is still a real restart (meaning that a restart is better at troubleshooting that shutdown+power back up, which
is definitely not intuitive!)

To troubleshoot, I think I'd start by going to your power options and try turning off the "fast startup" option, and see how it behaves with that turned off.

 

Log off in Windows 10

Clicking on the power selection in the Start menu in Windows 10 does not give me a Log off option, only Sleep, Shutdown, or Restart. There are two users for my PC and in earlier versions of Windows you were able to Log off and another user could log on without
having to restart or shutdown the computer first.

Has the log off function been taken away for Windows 10?

 

Hi Sirron. Welcome to the TenForums @Sirron

Any chance you have Restore Points enable and are able to select one, using System Restore, from a point in time before this happened?

Call me overly cautious but I would create a system Image before trying with a tool like Macrium Reflect. For sure back up you personal data off device.

When it does this do you see anything about Updates? Did you install or customize any software just before this started to happen? Did you install or reconfigure any hardware recently?

Failing the above, I would also try reset my power plan back to defaults and then rebooting.


Ken