Windows 10: Windows 10 stopped accepting my machine login credentials

Hi



I just replaced the broken screen in my laptop. On the first power-up, the system accepted my biometric. Since then, it only gives me one chance at the biometric, then prompts me for my pin, which it says is wrong. My Microsoft account password isn't being accepted either. Power cycling the laptop has no effect.


This laptop is new and not an os upgrade. It came with win 10.


I'm locked out of it. How do I remedy this?

:)

 

Remote Desktop won't accept login credentials

Hi Robert,



Thank you for writing to Microsoft Community forum.

• Are you using a Microsoft account to login?
  
• Was the user name changed at any point of time?
  

Meanwhile, you may try the steps listed below and check if it works:

• Open Command prompt as an administrator on your local machine and type:
  gpedit.msc
  
• Navigate to the following location:
  
  Local Computer Policy\Computer Configuration\Administrative Templates\System\Credentials Delegation
  
• Click on ‘Allow Delegating Saved Credentials with NTLM-only Server Authentication’
  
• Enable the policy and click on ‘Show’ button in the options window below and enter the value
  ‘TERMSRV/*’ (without quotes) into the list. Apply the changes.
  
• Do the same thing for the following policies:
  
  Allow Delegating Saved Credentials
  
  Allow Delegating Default Credentials with NTLM-only Server Authentication
  
  Allow Delegating Default Credentials
  
• Make sure that ‘Deny Delegating Saved Credentials’ is not enabled or does not contain ‘TERMSRV/*’ in the list
  
• Close all windows, open a command prompt, and use
  ‘gpupdate /force’ command to apply the policy directly.
  

Once the update is complete, reboot the machine and see if you can remote login.



Regards,

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Windows 10 upgrade problem, no input accepted

i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.