Windows 10: Windows 10 Store and other Apps not working

For many weeks my wife’s PC has had a problem with running the Store (and other) Apps. The problems started shortly after Creators Edition Update was installed.

Manifestation is that when Windows Store is started, the square splash screen is shown, with logo in centre, but proceeds no further. If other already installed Apps are started (e.g. Microsoft Jigsaw), the splash screen is shown, with App name in centre, but it proceeds no further.

PC is running latest (UK) version of Windows 10. Security S/W is MS Defender only.

I have spent many, many days investigating the problem, with zero success. I have searched the web and read many, many posts on related subject. The steps I have taken include the following; most of the steps I have repeated several times (there are a few other steps I have taken, but I regret I did not record them accurately):

1. Run wsreset as admin (never completes)
2. Run Troubleshooter Windows Store Apps (never completes)
3. Run Troubleshooter Windows Update, & Networking
4. Using Powershell, re-installed Store App
5. Using Powershell, re-installed All Apps
6. Ran SFC / scannow
7. Ran DISM repair mode
8. Full Defender Virus Scan
9. Full chckdsk
10. Created another user, logged on as that user, tried Store App (U/S)
11. Deleted Update History folders
12. Ran Regcure pro tool
13. Purchased and ran reimage tool (claims to fix everything!)

Errors in Event Log

After boot, before running anything, I see the following as the first 3 errors at start of Event System Log:

The LoadUserProfile call failed
The configuration registry database is corrupt

The connected Devices Platform Service Terminated
Unspecified Error

The Windows Licence Manager Terminated
General Access Denied Error

Other errors

I also have seen the following errors displayed at times:

error 0x80080005 (=BITS error)
MS-windows storeurgeCaches timed out

What next?

Any suggestions please as to what I can try next? I am reluctant to perform a Reset, as that may not work and will require that I re-install all the non-store non-default Desktop Applications on the PC. Any help will be really appreciated.

Does anyone know if the big October Creators Update is actually a non-destructive re-install of Windows 10, and therefore may fix the problem?

:)

 

Windows 10 Store and other Apps not working

Thanks. I tried WSRES again (probably about 20th time!), and noted errors and logs:

1. After about 10 minutes the following popup appeared:

ms-windows-storeurgeCaches

The remote procedure call failed

The Windows System log contained the usual three entries, both before, during and after wsreset was running. However other logs contained what appear to be relevant errors:

Log Name: Microsoft-Windows-TWinUI/Operational

Source: Microsoft-Windows-Immersive-Shell

Date: 03/10/2017 09:57:35

Event ID: 5990

Task Category: (5961)

Level: Error

Keywords:

User: PAVILION\Lois

Computer: Pavilion

Description:

Activation via contract helper of the app Microsoft.WindowsStore_8wekyb3d8bbwe!App for the Windows.Protocol contract failed with The remote procedure call failed..

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>5990</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>5961</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2017-10-03T08:57:35.223406000Z" />

<EventRecordID>11163</EventRecordID>

<Correlation />

<Execution ProcessID="7764" ThreadID="6188" />

<Channel>Microsoft-Windows-TWinUI/Operational</Channel>

<Computer>Pavilion</Computer>

<Security UserID="S-1-5-21-939175738-3190137414-3547622986-1001" />

</System>

<EventData>

<Data Name="AppId">Microsoft.WindowsStore_8wekyb3d8bbwe!App</Data>

<Data Name="ContractId">Windows.Protocol</Data>

<Data Name="ErrorCode">-2147023170</Data>

</EventData>

</Event>

Log Name: Microsoft-Windows-Store/Operational

Source: Microsoft-Windows-Install-Agent

Date: 03/10/2017 09:57:37

Event ID: 2004

Task Category: Agent

Level: Error

Keywords: (268435456)

User: PAVILION\Lois

Computer: Pavilion

Description:

CoCreateLicenseManager(_userContextId, &spLicenseManager)

Error: Server execution failed

Function: WindowsUpdate::Internal::UWAInstallWork::_AcquireLicenseForUpdate

Source: onecoreuap\enduser\windowsupdate\client\installagent\queue\uwainstallwork.cpp (1822)

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Install-Agent" Guid="{E0C6F6DE-258A-50E0-AC1A-103482D118BC}" />

<EventID>2004</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2001</Task>

<Opcode>12</Opcode>

<Keywords>0x8000000010000000</Keywords>

<TimeCreated SystemTime="2017-10-03T08:57:37.263828000Z" />

<EventRecordID>220894</EventRecordID>

<Correlation />

<Execution ProcessID="10604" ThreadID="10664" />

<Channel>Microsoft-Windows-Store/Operational</Channel>

<Computer>Pavilion</Computer>

<Security UserID="S-1-5-21-939175738-3190137414-3547622986-1001" />

</System>

<EventData>

<Data Name="Message">CoCreateLicenseManager(_userContextId, &amp;spLicenseManager)</Data>

<Data Name="Function">WindowsUpdate::Internal::UWAInstallWork::_AcquireLicenseForUpdate</Data>

<Data Name="Error Code">-2146959355</Data>

<Data Name="Source">onecoreuap\enduser\windowsupdate\client\installagent\queue\uwainstallwork.cpp</Data>

<Data Name="Line Number">1822</Data>

</EventData>

</Event>



Log Name: Application

Source: Microsoft-Windows-Immersive-Shell

Date: 03/10/2017 09:57:35

Event ID: 5973

Task Category: (5973)

Level: Error

Keywords:

User: PAVILION\Lois

Computer: Pavilion

Description:

Activation of application Microsoft.WindowsStore_8wekyb3d8bbwe!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>5973</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>5973</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000000</Keywords>

<TimeCreated SystemTime="2017-10-03T08:57:35.223582000Z" />

<EventRecordID>12624</EventRecordID>

<Correlation />

<Execution ProcessID="7764" ThreadID="6188" />

<Channel>Application</Channel>

<Computer>Pavilion</Computer>

<Security UserID="S-1-5-21-939175738-3190137414-3547622986-1001" />

</System>

<EventData>

<Data Name="AppId">Microsoft.WindowsStore_8wekyb3d8bbwe!App</Data>

<Data Name="ErrorCode">-2147023170</Data>

</EventData>

</Event>



Log Name: Application

Source: Application Hang

Date: 03/10/2017 09:57:35

Event ID: 1002

Task Category: (101)

Level: Error

Keywords: Classic

User: N/A

Computer: Pavilion

Description:

The program WinStore.App.exe version 11706.1001.26.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2ad8

Start Time: 01d33c22d464dac9

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_11706.1001.26.0_x64__8wekyb3d8bbwe\WinStore.App.exe

Report Id: 56f56318-389e-4274-a3da-41bfbbd1c942

Faulting package full name: Microsoft.WindowsStore_11706.1001.26.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App



Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-10-03T08:57:35.202205300Z" />

<EventRecordID>12623</EventRecordID>

<Channel>Application</Channel>

<Computer>Pavilion</Computer>

<Security />

</System>

<EventData>

<Data>WinStore.App.exe</Data>

<Data>11706.1001.26.0</Data>

<Data>2ad8</Data>

<Data>01d33c22d464dac9</Data>

<Data>4294967295</Data>

<Data>C:\Program Files\WindowsApps\Microsoft.WindowsStore_11706.1001.26.0_x64__8wekyb3d8bbwe\WinStore.App.exe</Data>

<Data>56f56318-389e-4274-a3da-41bfbbd1c942</Data>

<Data>Microsoft.WindowsStore_11706.1001.26.0_x64__8wekyb3d8bbwe</Data>

<Data>App</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

 

Windows 10 Store and other Apps not working

Problem still exists, exactly the same.

Anyone have further suggestions please?

My current plans is:

1. When October Creators Update is released, see if that fixes the problem.

2. Otherwise re-install Windows 10 "in place" from ISO image, hoping it will not delete any data or existing non-metro applications.

John

 

Hi jwalton. Welcome to the TenForums @jwaltion

At this point I would run the in place repair / upgrade process. Using you language it is supposed to be non destructive. That said I always recommend backing up data off machine. Safety first.

Repair Install Windows 10 with an In-place Upgrade

The October update should provide similar results. That said it is an update and if you search the forum you will see some members have had problems.

We recommend an Imaging tool like Macrium Reflect be used so there is always a route back.

Ken

 

Windows has a bug. It's an in house bug and they know it. There are several of us that can't connect to our accounts. Wh can log in to Microsoft using browser, but can't link account in settings after doing a pc reset.

PC settings/accounts/your account/connect to a Microsoft account

Pop up screen "sign in to your Microsoft account" and it fails.

Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on Start screen.

They say it is from an update, but even after formatting hard drive from shell, and installing recovery cd's, I still get the same result.

I suggest you don't do fresh install

Cannot login with Microsoft account - Microsoft Community

 

Spell correction, last post. Just figured how to edit using Android app. Ignore this post. Or delete it please.