Windows 10: Windows 10 store is grey and doesn't show images (Nothing works!)

I know that there have been some threads about this before, but nothing seems to work for me...
I've got a brand new asus UX360CA laptop and installed all the new updates from windows 10.

When I open the windows 10 store, it looks like this:

Grijze afbeeldingen

I saw that the problem is well known but most of the things don't work for me. If someone has a valuable tip or has experienced this before, I'd like to hear a solution, because this is pretty annoying...

Thanks in advance!

:)

 

My windows 10 tiles is crashing and grey


My windows 10 tiles is crashing and grey and the store doesn't work

 

Windows Store not showing App Images or Icons

Windows 10 Store is greyed out and doesn't show any images or icons. The store is functional though and I can search, download and install Apps and Games, but I can't see their screenshots or their icons.

 

Store app greyed out, doesn't start - Solved - Windows 10 Forums
- see #8

Hi, I don't know what you've tried, so will not suggest things and then, as usually happens, find the response is 'tried that already'.

So, basics. System restore or an in-place upgrade repair, which keeps all your programs and data and most settings.

Note the reference to disk imaging in the above- the first thing to do when you have your PC running with Win 10 is to create your first disk image, and thereafter periodically update your image. That way you can restore to a (hopefully recent!) state when your PC was working without technical help.

Failing that, you say your PC is new- so you may have a manufacturer's restore partition you can use to reset it to 'as bought'.

 

On the first page there is a Restore Health command. Tried that, but it didn't work...
On page two, there's another command for cmd. Tried that too but I get this error message:

CMD — imgbb.com

I'd rather don't restore to another point because I just want my laptop to stay up-to-date... It is new and windows store should work properly, right? Why should there be any need to restore it... So I hope there is another option to fix my problem.

 

I'm sorry, that second thing was a powershell command of course. But that doesn't work as well:

powershell — imgbb.com

 

Ok, as it's new, basic question- what's the history?

Has the Store app ever worked?
Did it work before you updated?
What build of Windows did your PC come with? I'd guess the Anniversary build, and you've updated to the Creator's - a BIG upgrade?

So are you basically saying that having updated to the Creator's build, the Store no longer works?

Note: if so, you can roll back to the previous build within (I assume it's still) 10 days of the upgrade.

If that's your situation, here's a somewhat similar one, where the user successfully rolled back to build 1607 (14393):
Settings wont open, store wont update, reset PC doesn't open either Solved - Windows 10 Forums

 

I've updated my laptop to the creator's update, indeed. I don't know for sure, but I guess that the store has never worked.
I'd rather don't put my laptop back to an older version, you know.. I just think that it's weird that the windows store doesn't work on a brand new laptop with the latest updates...

Isn't there another easier solution? I just hope it gets fixed somehow because this is pretty annoying...

 

Well, you're welcome try
Reinstall and Re-register Apps in Windows 10 Windows 10 Performance Maintenance Tutorials

- from the extensive Tutorial section here, which you're free to search and browse.
(Search it for Store and make sure you follow any instructions at the top of the section).

(But probably mentioned in the link I posted previously).

 

Thanks for helping me!

I tried the command for the store.. This was the result:

powershell error — imgbb.com

What should I do now? I guess I have to enter a path but I don't know how and what to type there

 

Try Option 1, 3 in the tutorial.

Note that's from an admin power shell prompt.

 

Did exactly what you said, but it said the following:

powershell error 2 — imgbb.com

 

So it's telling you that something that ought to be on C: isn't.

Try doing these basic things to see if what's on your disk makes any sense:
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
Make sure the result is clear or fixed- else do not proceed.

Then from an admin command prompt
sfc /scannow

and post the summary result.

Also download and run Hard Disk Sentinel (trial) and post the GUI as a screenshot.

(Screenshots are best posted by using the small icon Insert Image above your post to the left of the video icon).

 

Did chkdisk, you can view the results here:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Here the result of the scannow command:





Downloaded the harddisk sentinel program, but didn't exactly know what to do with it...

 

Double click the the exe to start the installation (assuming you've got the installable version, not the portable one).

Install it.
Run it.
You should see




I doubt it will show any problems, as your PC is new and chkdsk and sfc /scannow are ok.

So now please try creating a new user for test purposes and see if the Store runs then.
Please also advise if the Store was ok when you first got the PC, before any updates.

However, I feel the fact the Powershell command won't run suggests something more basic is wrong.

Unless someone suggest something specific - and a quick look at other reports of this suggests not- I revert to my suggestion of an in-place upgrade repair install if the Store does not work in the new user account. It will give you a quicker resolution- assuming it works.

However, there is a complication. If your PC came with the anniversary edition (1607), and upgrading to the Creator's build has resulted in this problem, an in-place upgrade repair install will only take you back to the base build of that, and so would not solve the problem.

In that case you're left with struggling to fix what you have, or going back to the AU.

So we know what we're actually dealing with, please post a screenshot (or screenshots) of all of your Update History like this:



Thanks.