Windows 10: Windows 10 stuck on "Undoing changes made to your computer..." black screen while upgrading...

I have Axioo Neon MLC series notebook running Windows 10 Pro Version 1803. I tried to upgrade to Version 1809. After hours later my notebook stucks at black screen reading "Undoing changes made to your computer..." with spinning circles. After that I shut down and restarted several times but it still stucks again.


Please help

:)

 

Windows 10 stuck at black screen


hi, i tried upgrading my windows 7, but failed 5 times.
step 1 on copying files are 100%
step 2 installing features n updates are 100%
step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.

any idea how to solve this? it's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, i'm thinking give up or buy new laptop with windows 10*Biggrin*Biggrin*Biggrin)

p.s i'm currently downloading ISO file to blank DVD hopefully it's works

 

Windows 10 - Resetting normally up to 25% and then Black screen.

Hi Maki,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in system settings.



To assist you to better, please provided us the information below:

• When you say that "it needs more time or it stuck somehow", what is the current status of the issue? Is the computer still stuck at black screen or in process of resetting the computer?

If the computer in process of resetting, then I suggest you to wait for some time.



I suggest you to refer to the suggestion provided in the Microsoft Help Article about black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on issue with black screen, we will be happy to help.



Thank you.

 

Windows 10 upgrade stuck on black screen

Hi Enki,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience caused to you. I will be glad to assist you with your issue.

We have been seeing black screen issues of several types after upgrading to Windows 10. The main causes observed so far are driver issues, output to unexpected port, and possibly also issues with the Lock Screen app.

Please use these steps:

If you see the black screen and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start
  Task Manager.

• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
  • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command in
    3080495.

• If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):
  
  net user test <password> /add
  
  net localgroup Administrators test /add

• This will give you a test user to try, which will confirm if the issue is user or system-specific.

Also Check the PC or display adapter manufacturer’s site for an updated driver.

Let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.