Windows 10: Windows 10 system stops responding, requires power cycling.

Discus and support Windows 10 system stops responding, requires power cycling. in Windows 10 Support to solve the problem; Every once in a while, the windows 10 system sort of stops responding. By that I mean, the keyboard and mouse still work and I can sort of do... Discussion in 'Windows 10 Support' started by os2firefox, Jan 8, 2017.

  1. Windows 10 system stops responding, requires power cycling.


    Every once in a while, the windows 10 system sort of stops responding.

    By that I mean, the keyboard and mouse still work and I can sort of do somethings like: - open explorer and browse each drive - start cmd from a desktop shortcut icon

    But there are many things I cannot do: - start applications from the taskbar - chrome, steam, anything (never show up) - start taskmanager (never shows up) - shutdown or restart computer (gets stuck in restarting... phase)

    Using cmd > tasklist, I have noticed that the processes for the applications are there, but the gui does not show up. I also cannot use taskkill to end them.

    I have reinstalled Windows 10 on a brand new ssd and the problem remains. It usually occurs when I leave the pc running for a long time. Once it gets to that state, no more logs are written to event viewer and nothing really stands out. I am at a loss about what the problem could be other than Windows 10 mysteriously screwing up.

    :)
     
    os2firefox, Jan 8, 2017
    #1
  2. TX_Dave Win User

    Windows 10 loaded, clicked NEXT to set up the system, nothing but flashing screen

    Windows 10 loaded on my ASUS S56CA laptop and stopped at a screen where it asked if I was the correct user as well as offering a NEXT icon. I clicked the NEXT icon and the system started to set up Windows 10, and then started to endlessly flash the screen.
    The system does respond to any keystrokes. I cycled power and the system repeated the same behavior.
     
    TX_Dave, Jan 8, 2017
    #2
  3. Windows 10 sometimes stops responding, requires re-start ?

    Please provide more information so that the cause of your problem may be diagnosed.



    Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after
    the computer has been booted.



    Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
    Win+R, type msinfo32
    and click OK . Place the cursor on
    System Summary. Select File, Export and give the file a name noting where it is located. Click Save.
    Do not place the cursor within the body of the report before exporting the file.
    The system creates a new System Information file each time system information is accessed. You need to allow a minute or two
    for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.



    Please upload to your OneDrive and share with everyone a copy of your
    System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.



    To access the System log select the keyboard shortcut Win+R, type
    eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and
    Save All Events as (the default evtx file type) and give the file a name. Do
    not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do
    not clear logs whilst you have a continuing problem.



    For help with OneDrive see paragraph 9.3:

    gerrys template
     
    Gerry C J Cornell, Jan 8, 2017
    #3
  4. Windows 10 system stops responding, requires power cycling.

    I have a similar issue, however i can't even open the start menu to bring up the CMD prompt. The only thing I can do is use the mouse.
    I've tried reverting my system, tried re-installing my system on a different HDD as well... same thing still occurs.
    I use my computer for work and study, so I can't really afford this type of thing happening!
     
    DarethMortuus, Jan 9, 2017
    #4
  5. Just out of curiosity, have you just tried waiting? I'm not offering that as a solution - rather a diagnostic step. I have what sounds like a similar problem once or twice a week. It usually happens within 30 minutes of startup (either clean power on or waking from sleep). If I wait long enough (like from 5 to 30 minutes) it will eventually start, but I seldom have the patience. If I do wait, all the things I tried starting will suddenly start up all at once.

    If I force a power off and reboot it will hang again about half the time. Trying again usually works.

    I haven't thought of a good way to diagnose this. I keep hoping some maintenance will magically fix it, but that has not happened yet.
     
    pokeefe0001, Jan 11, 2017
    #5
  6. I tried waiting up to 15 minutes and did a hard reset after nothing was happening
     
    os2firefox, Jan 11, 2017
    #6
  7. I have had the same problem here as well, for the past three days out of the blue. I load up my laptop (Windows 10) log in screen is fine but as soon as I sign into the start up menu and when it loads the desktop it freezes in about a few minutes, other times instantly.
    When it freezes the whole system, even the mouse and keyboard, becomes unresponsive. If I wait and leave it running even for half an hour or an hour, the system does not recover...
    Every time I turn it on I have to turn it off again because it keeps freezing and then my problem just comes back after next log in.
     
    AzureHedgehog, Jan 11, 2017
    #7
  8. Windows 10 system stops responding, requires power cycling.

    I could be way off base, but I think yours must be a different problem. In the problem described here, the mouse and keyboard still work. It might be worth your time to start a new thread. (You could add to the "Freeze" thread, but that thread is well over 800 posts long. It's impossible to keep its multiple sub-threads straight. your problem is likely to get lost.)
     
    pokeefe0001, Apr 5, 2018
    #8
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Windows 10 system stops responding, requires power cycling.

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