Windows 10: Windows 10 touchpad is working in the lockscreen but stops working when logged in

Discus and support Windows 10 touchpad is working in the lockscreen but stops working when logged in in Windows 10 Drivers and Hardware to solve the problem; I have an MSI GE63VR 7RF. At one point few days ago, the touchpad gestures stopped working and I decided to update my driver from the device manager,... Discussion in 'Windows 10 Drivers and Hardware' started by EnimaZA, Apr 10, 2020.

  1. EnimaZA Win User

    Windows 10 touchpad is working in the lockscreen but stops working when logged in


    I have an MSI GE63VR 7RF. At one point few days ago, the touchpad gestures stopped working and I decided to update my driver from the device manager, since then it's been more broken.


    The only behavior that persists is that it full works when I'm on the lockscreen after a restart, as soon as I log-in, it stops working. I've tested several solutions from uninstalling the driver the letting windows handle it with a restart and installing a recommended driver from the MSI website which is the one I'm using now. Nothing works so far.


    Here are info on my Windows and laptop:


    Windows 10 touchpad is working in the lockscreen but stops working when logged in 3cdf306e-b6cd-4176-9736-82dd84e70ba5?upload=true.png


    These are the Windows updates installed:


    Windows 10 touchpad is working in the lockscreen but stops working when logged in decfc0d4-d5ae-4979-b697-c2d7ac78a5d4?upload=true.png


    And this is my touchpad driver version:


    Windows 10 touchpad is working in the lockscreen but stops working when logged in e8e3b2b2-a571-411a-8cda-57cf1851a19a?upload=true.png


    P.S 1: Also note that the first driver version installed was dated to 2006.

    :)
     
    EnimaZA, Apr 10, 2020
    #1

  2. Touchpad stopped working

    Hi Elizabeth,

    We would like to ask some questions for clarification to know the best possible resolution to offer.

    • Did you make any changes before the issue started?
    • What are the troubleshooting steps you have done on your end?
    • Have you tried running the Windows Update Troubleshooter? If no, kindly check this

      link
      to download the Windows Update Troubleshooter.
    We also suggest that you check the article below as a guide on how to fix touchpad problems in Windows 10.

    Fix touchpad problems in Windows 10.

    We look forward to your reply.
     
    Nathaniel Mon, Apr 10, 2020
    #2
  3. Maverix Win User
    Synaptics Touchpad stops working or keeps moving itself

    I am using Windows 10 version 1703 (OS Build 15063.413) on HP Notebook 1000. And just for reference I have encountered this issue in previous versions of Windows 10 as well. Every time I clean install Windows 10 and update to install drivers, it will work fine for about 1-2 months and then suddenly out of nowhere touchpad will either stops working or keeps moving itself after 5-10 minutes of restart ( even if I don't update Windows, means same drivers version ).

    Right now I have installed version 19.3.31.16 of Synaptics pointing device drivers. But I have tried to solve this issue by installing previous version of drivers as well ( version 8.xx, 10.xx, 17.xx, 19.0.19.1 ). After installing drivers the first time it works fine for about 15 minutes and then same issue!

    I have noticed this btw:
    • Every time I put the laptop to sleep and then log on, touchpad works fine for about 5 minutes.
    • Every time I restart the laptop, it works fine for about 5 minutes.
    • Even If I uninstall the drivers and use basic drivers by Windows 10, the same thing happens. Touchpad keeps flickering, moving itself or would just stop working.
    • Sometimes Upper right or left corner of touchpad will work fine while the rest of the area is unresponsive.

    Have anybody else encountered this issue? How did you resolve it? I don't wanna install Windows again or keep restarting my laptop.
     
    Maverix, Apr 10, 2020
    #3
  4. Windows 10 touchpad is working in the lockscreen but stops working when logged in

    Touchpad not working

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to follow the methods below and check if it fixes the issue.

    Method 1: Run Hardware and Devices Troubleshooter

    Follow these steps to run Hardware and Devices troubleshooter:

    • Press Windows key + W and type troubleshooting.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click Hardware and Devices.
    • Follow the on-screen instruction to run the troubleshooter.
    Method 2: Uninstall and reinstall the driver

    I suggest you to try uninstall the Touchpad drivers check if it works for you.

    Follow the steps to uninstall the Touchpad drivers:

    • Press Windows Key + X key and click Device Manager.
    • Right-click on the Touchpad device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Giridhar J, Apr 10, 2020
    #4
Thema:

Windows 10 touchpad is working in the lockscreen but stops working when logged in

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