Windows 10: Windows 10 uninstall

This is from Dell, if you get in I'd try your name/password or even try leaving them blank.

 

I would download Windows 10 iso from MS website for you Windows 10 pro or home which ever Windows you have. Burn it to disc or pen drive. Boot using dvd and do start up repair within setup.

 

From Dell-

Need Backup Media? | Dell US

 

Peggy, this is an important question to answer.

There is a tutorial to revert back to the previous OS, but I'm guessing you did not know about it.
See if there is anything in the tutorial that applies to your situation.

Windows 10 - Go Back to Previous Windows - Windows 10 Forums
Do you have any other means to view the hard drive?
The Win10 install media would allow you to look, or if you can get to the advanced options in Recovery to launch a Command prompt - that would help a bit too.

I think you're past the Repair stage, but I can't really tell until you answer Boozad's question and if you're able to even look at the HD.

Seeing what you see always helps members on this side of your monitor.
Here's how you can grab a screen shot that shows the issue and attach it to a new post.
Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums

Use a tablet, a phone or even a camera *Wink to take pictures of the screens - readability is the important thing.

 

tapping f8 at this point I was able to open and start in Windows7 by using safe mode or safe mode with networking, but I am unable to use pointer either on lap top or mouse regarding going back to previous OS I used option2 for uninstalling Windows10 I will try to get screen shots

 

device is not under warranty, 4 years old, had hd replaced in Dec of 14

 

Was it a Dell replacement hard drive Peggy? or one from a pc shop etc.

Do you see this screen?





if so using your keyboard cursor down and press enter on safe mode and see what happens

 

torquemada...that is the point when it asks for name and password it says one or the other is not valid... I am dead in the water at that point

 

yes that is the screen I see, I can get Win 7 to open in safe mode or safe mode networking, but that is it have no pointer and arrows dont work

 

Is it asking for the bitlocker code?

 

So you can actually see your windows desktop when you hit Safe Mode?

Come on guys and gals , I'm an old pensioner may need some help, let's get Peggy sorted out.

 

LOL Torquemada, yes I can see the desktop icons and everything, has the box explaining what safe mode is, but I can't do anything beyond this because I have no pointer I really so do appreciate your help, and thanks for the giggle *Smile

 

Right oh, start the laptop do your favourite F8 trick and cursor down to "last known good configuration" hit enter cross your fingers and anything else thats handy.

 

did that already Torque no good there either

 

Ok I'm off to bed, maybe somebody from your side of the pond might have some ideas. I'll sleep on it.