Windows 10: Windows 10 uninstall

okI've now been able to get the laptop to open to recovery tools, I tried the restore option but it said no restore points and it is limited capacity so that didn't work, but the other options listed are the command prompt, have no clue as to what to put in there Anyone have some ideas for me? would love to be able to fix this with someone else's help on here first if possible before taking it to a repair shop.

 

Hi Peggy, can you possibly take a photo of the "recovery tools" screen you are seeing and post it to give us a clue.





Torqy

 

this is the screen Torqy *Smile I tried the repair, no go, tried the restore, no go, only option left is command prompt

 

hope you can recognize it

 

So we've reached here




What does yours say here exactly?




I don't profess to be an expert, somebody with more knowledge may step in.

 

yup that is the screen*Smile

 

operating system:Windows7 on (D: ) Local disk

 

When you press "Repair" does anything happen, new screens etc or dialogue. Try "Repair" a few times.

 

I hope this helps you ... http://www.dell.com/support/article/...9/SLN291879/EN

Also if I'm reading this correctly you can get the installation disks from Dell ... http://www.dell.com/support/article/...9/SLN130608/EN

 

tyvm Torqy will try this *Smile

 

shouldn't it be in C disk instead of D where I have nothing? I checked on link given to me by Torqy mine is out of warranty and tried doing as they said but got no further than I am

 

No, it's being reported correctly in this instance as d: .

When you press start, to start it normally does it get as far as any window screens or give any messages? or does it do nothing e.g. blank screen.

 

Dell will supply you with the installation media even though it is out of warranty. I've received my disks by chatting with online support at Dell.

 

Did they want $$$ ?

 

No they sent it free, not even a postage fee.