Windows 10: Windows 10 Update automatically install an incompatible touchpad driver

Discus and support Windows 10 Update automatically install an incompatible touchpad driver in Windows 10 Drivers and Hardware to solve the problem; My laptop installs an incompatible touchpad driver. The compatible touchpad for my laptop supposed only 'Synaptics Pointing Device' from Synaptics... Discussion in 'Windows 10 Drivers and Hardware' started by AnthonyIan1999, Nov 30, 2020.

  1. Windows 10 Update automatically install an incompatible touchpad driver


    My laptop installs an incompatible touchpad driver. The compatible touchpad for my laptop supposed only 'Synaptics Pointing Device' from Synaptics Incorporated. The touchpad driver that should be compatible with my laptop can be seen with the screenshot marked with a green circle.


    Windows 10 Update automatically install an incompatible touchpad driver 92207db3-97f7-49f6-b18c-dd8b80f86e0c?upload=true.png


    I'm sure that 'Finger Sensing Pad' driver, from Sentelic Corporation can result the serious touchpad damage and cause serious problem on my laptop. I want to add 'Sentelic Corporation' to the publisher/manufacturer blacklist from Windows 10 devices for preventing device installation from Sentelic Corporation for next time. Please help me to block 'Sentelic Corporation' from the app publisher and/or the device manufacturer for Windows 10 devices.

    :)
     
    AnthonyIan1999, Nov 30, 2020
    #1

  2. touchpad driver update

    Hi Chandrahasan,

    Incompatible device drivers are known to operate against the method that Windows 10 follows. We suggest that you run the Hardware and Devices troubleshooter to scan your computer, identify the problem, and attempt to fix the issue automatically. To run the
    troubleshooter, follow these steps:

    • Right-click on the Start icon and select Control Panel.
    • Type troubleshooting in the search bar and click on
      Troubleshooting
      .
    • Click on Hardware and Sound > Hardware and Devices.
    • Follow the steps from the wizard to run the troubleshooter.

    If the issue persists, uninstall the touchpad driver, then follow these steps to check if the issue is driver related:

    • Right-click on the name of your PC at the top of the list of devices in
      Device Manager
      .
    • Select Scan for hardware changes to reinstall the device driver, or download and install the latest version from the manufacturer’s website.

    Let us know how it turns out.
     
    Aileen Alf, Nov 30, 2020
    #2
  3. Elan touchpad driver incompatibility (Samsung laptop)


    Today I made the Windows 10 (Home) update to my Samsung Series 9 laptop (under 2yo) having uninstalled Avast! and making sure everything was up-to-date. I had to force the update as I noticed the 80240020 error present from Windows Update. Anyway, after the update the touchpad did not function correctly. At first it didn't work at all (luckily I had a wireless Logitech mouse) and then it was only able to move the cursor (clicks, scrolls and swipes did not work). I did a little research and found out that the culprit is the Elan touchpad driver 11.7.33.1 which both Windows Update and Samsung Update suggest as the driver I should use. I could not repair the software nor could I make find a better driver. I finally rolled-back to previous touchpad driver (some old MS driver) and it restored basic functionality (I can move the cursor and use left and right clicks). When I go to Samsung Update, it suggests I should install the incompatible driver. When I go to Windows Update, it forces the installation of the incompatible driver.

    As I'm sure some of you have Samsung laptops or laptops that use the same touchpad drivers, I would be interested in hearing how compatible Windows 10 has been concerning your touchpads.
     
    Tigerman82, Nov 30, 2020
    #3
  4. Windows 10 Update automatically install an incompatible touchpad driver

    Touchpad not working after Windows 10 installment

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    I suggest you to follow the below steps to update the drivers and check if the issue persists.

    • Update the Touchpad Driver.
    • Press Windows + x key together and select Device Manager.
    • Locate the Touchpad Driver.
    • Right click on the Touchpad Driver icon and click on “Update Driver Software”.
    • Click on “Search Automatically for Updated Driver Software” option.
    If still the issue persist then I suggest you to go to the manufacturer’s website download the touchpad drivers and install it in compatibility mode and check if it helps.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Nov 30, 2020
    #4
Thema:

Windows 10 Update automatically install an incompatible touchpad driver

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