Windows 10: Windows 10 Update Broke Videos and Sound

I just installed the Windows 10 Version 20H2 feature update, along with two associated quality updates, a driver update "Intel net 22.10.07", and a security definition update. And now videos and sound don't work.


I'm not seeing any audio or video drivers available to be updated in SupportAssist or Settings-- how do I fix this????? What might have caused this? Should I try to delete something I downloaded, and if so, how?

:)

 

Windows 10 broke my steam

Hi,



Thank you for contacting Microsoft Community.



Method 1: Try updating the Video card drivers and check if it helps.



Follow the steps to update the Video card driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Display Adapters’.
• Right-click on the Video card listed and click on ‘Update Driver Software’.

Method 2: Try installing the game in Compatibility mode and check.



Follow the steps to install in Compatibility mode:

• Right click the Game setup file and select Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
• Tap or click the drop down box and select a previous operating system, then tap or click OK.
• Try installing the Game and check.

If still the issue persist then I suggest you to follow the suggestion provided by crazzilla replied on August 3, 2015 from the below link and check if it helps.



Windows 10 & Steam Gaming - most games broke

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows 10 broke 5.1 surround sound / Using internal sound card

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Run the
playing Audio troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the playing Audio troubleshooter.
  

Method 2.Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.


Keep us posted on this issue so that we can assist you better.

 

Windows 10 Sound Problem

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1

Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2

I suggest you to try updating the Sound drivers check if it works for you.

Follow the steps to update the sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
  
• Right-click on the Sound device listed and click on ‘Update Driver Software’.
• Select the option to automatically search for the updated driver software.
• Restart the computer after its updated and verify.

Method 3: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.