Windows 10: Windows 10 Update - Cannot connect to Update Service

Discus and support Windows 10 Update - Cannot connect to Update Service in Windows 10 Installation and Upgrade to solve the problem; I have just purchased a new laptop and I am having a few issues. Firstly I cannot download any apps from Store - I get an error message code Code:... Discussion in 'Windows 10 Installation and Upgrade' started by KerryProctor0607, Feb 2, 2019.

  1. Windows 10 Update - Cannot connect to Update Service


    I have just purchased a new laptop and I am having a few issues.


    Firstly I cannot download any apps from Store - I get an error message code Code: 0x80072F8F.


    I have also tried to install the latest updates and get the following message: "We couldn't connect to the update service. We'll try again later or you can check now. If it still doesn't work, make sure you are connected to the internet."


    I have tried running Update Troubleshooter and I get another error message: "An error occurred whilst troubleshooting. An unexpected error occurred. The troubleshooting wizard cannot continue"


    Can someone please help!


    Many thanks


    Kerry

    :)
     
    KerryProctor0607, Feb 2, 2019
    #1
  2. kambei.7s Win User

    Windows 10 Update Orchestrator Service

    found similar error in the 'System' log, during the restart after installing the update, is this normal for windows 10? Does everyone faced such thing? The update seems to have settled, in the status I've see 'Success', there seem to be no other errors.

    The "Update Orchestrator Service" service is turned off due to an error
    The return from the operation was due to the timeout.

    code 7023 source of Service Control Manager

    EventData

    param1 Update Orchestrator Service
    param2 %% 2147549471
    550073006F005300760063000000

    Keywords 0x8080000000000000

    after 20 seconds
    The C: \ Windows \ system32 \ MusNotificationUX.exe process initiated the "Restart" action for the DESKTOP computer on behalf of the user due to: Operating system: Service pack installation Scheduled

    The update was installed
    KB4103727 OS Build 16299.431

    Thanks.
     
    kambei.7s, Feb 2, 2019
    #2
  3. AsRock Win User
    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Feb 2, 2019
    #3
  4. AsRock Win User

    Windows 10 Update - Cannot connect to Update Service

    Windows 10 Update

    Well just noticed a pretty large one pop up coming in at 914MB, seems it makes some pretty serous updates.

    KB3172985
    https://support.microsoft.com/en-us/kb/3172985

    This security update includes improvements and fixes in the functionality of Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4. It also resolves the following vulnerabilities in Windows:

    • 3175677 MS16-094: Security update for secure boot: July 12, 2016
    • 3174060 MS16-093: Security update for Adobe Flash Player: July 12, 2016
    • 3171910 MS16-092: Security update for Windows Kernel: July 12, 2016
    • 3170048 MS16-091: Security update for .Net Framework: July 12, 2016
    • 3171481 MS16-090: Security update for Kernel Mode Drivers: July 12, 2016
    • 3170050 MS16-089: Security update for Windows secure kernel mode: July 12, 2016
    • 3170005 MS16-087: Security update for the Microsoft Print Spooler: July 12, 2016
    • 3169999 MS16-085: Cumulative security update for Microsoft Edge: July 12, 2016
    • 3169991 MS16-084: Cumulative security update for Internet Explorer: July 12, 2016
     
    AsRock, Feb 2, 2019
    #4
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Windows 10 Update - Cannot connect to Update Service

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