Windows 10: Windows 10 Update KB4517128 disrupts Galaxy Book 2 Tablet opening MS Apps

There is an issue with this Windows update. When this Windows 10 update loads on my Galaxy Book 2 my apps will open for a brief moment and then close. It would not even allow the Windows Store to open.


When it first started happening I could not figure out what the issue was. So I contacted AT&T and their Technical Support department told me that the issue was a Windows update that was causing issues and told me to call Windows Technical Support. When I called and spoke to two Level 2 Windows Technicians, they were unaware of the problem. So they had me do a factory reset. My Book 2 worked just fine after that until this update loaded onto my tablet again. Then my tablet started having the same issue. I backed out this Windows Update KB4517128 and my tablet works just fine.


I know that I am going to have this issue again when this update loads again. Can you please correct this issue?


Thank you

:)

 

Exiting Windows 10 S Mode on the Galaxy Book 2

Hi Scotch

There should be no issue switching that Galaxy Book 2 out of S Mode, at a base level, there will be no extra load on that tablet . ..

The only difference will be that you can run 3rd party applications once you have the full version of Windows 10, so as long as you do not overload that by running too many full applications at the same time, there should be no problem at all . .

 

Samsung Galaxy Book 2 (Verizon)

I purchased the galaxy book 2 from verizon. The system specs are listed below. I switched out of Windows 10 Home S mode to Windows 10 Home in order to install apps from outside the store. However, many programs fail to install. Western Digital Discovery,
Bitdefender, Realtimes...ect. They give no error codes. What seems to be the problem. The computer can run Office 365 so I am sure it can run these programs. WD Discovery at least. What seems to be the problem? Please help.

• 12-inch, 2,160 x 1,440 pixel OLED touchscreen.
• Qualcomm Snapdragon 850 processor.
• 4GB of RAM.
• 128GB of storage.
• 8-megapixel rear camera, 5-megapixel front camera.
• 2 USB-C ports, microSD card slot, 3.5mm headphone jack.
• 11.32-inches x 7.89-inches x 0.30-inches.
• 1.75lbs (without keyboard)

 

Unable to connect the Samsung Galaxy 2 Tablet on Windows 10 computer

Hi Arthur,

As you are facing issues accessing the Samsung tablet on Windows 10, do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• Were you able to detect the tablet under Device Manager?
• What is the complete error message/ error code of accessing the tablet on your computer?

Connect your tablet to computer try few of the below troubleshooting steps if not yet tried and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• 
  Press Windows + X keys from the keyboard, click on
  Device Manager.
  
• 
  Check for the drivers with exclamatory mark in yellow triangle.
  
• 
  If so, right click on the driver, click on
  Properties and check the device status.
  

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• 
  Press Windows
  key from the keyboard, type Troubleshooting and select it.
  
• 
  Click on view all option on the upper left corner of
  Troubleshooting window.
  
• 
  Select the Hardware and Device
  options from the list.
  
• 
  Click Next to run the
  Hardware and Device Troubleshooter.
  

Step 3: I suggest you to download the latest tablet software to access it on computer, install it in compatibility mode and check if it helps.

Refer to the Link to download the software.

Click on Support and download the Samsung kies.

Follow the steps to install in Compatibility mode:

• Right click the software installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the Samsung software and check.

Hope it helps. Reply to the post with an updated status of accessing the tablet on computer for further assistance.

Thank you.