Windows 10: Windows 10 update problem with USB 3.0 ports

Discus and support Windows 10 update problem with USB 3.0 ports in Windows 10 Drivers and Hardware to solve the problem; After the most recent update of Windows 10 2 of my 3 VIA USB 3.0 ports are non-functional. The message I get is Code 31. I have a Toshiba Satellite... Discussion in 'Windows 10 Drivers and Hardware' started by KneelynnGray, Jun 21, 2019.

  1. Windows 10 update problem with USB 3.0 ports


    After the most recent update of Windows 10 2 of my 3 VIA USB 3.0 ports are non-functional. The message I get is Code 31. I have a Toshiba Satellite C-55D B5102 laptop. I uninstalled o0n of the USB drivers and have not been able to re-install any update. The Windows system trouble shooter states I have the most updated drivers.

    How can I update those two USB ports? Thanks.

    :)
     
    KneelynnGray, Jun 21, 2019
    #1
  2. Mussels Win User

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Jun 21, 2019
    #2
  3. spapakons Win User
    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    Windows 10 update problem with USB 3.0 ports [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    Windows 10 update problem with USB 3.0 ports [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    Windows 10 update problem with USB 3.0 ports [​IMG]


    Then select the standard driver from the list and click next:


    Windows 10 update problem with USB 3.0 ports [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Jun 21, 2019
    #3
  4. Nordic Win User

    Windows 10 update problem with USB 3.0 ports

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Jun 21, 2019
    #4
Thema:

Windows 10 update problem with USB 3.0 ports

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