Windows 10: Windows 10 updates do not complete

I have a client that states:
I receive a notice that I have a new update to install and to restart to complete the update. I restart the computer but the update never completes. I have attached a windows update log to this post.

:)

 

Windows 10 "Couldn't complete updates"

Hi,

Thanks for the update and response.

I suggest you to go to Windows services and restart the Windows Update service and check if it helps. Follow the below steps to do so.

Steps:-

• Press Windows Key + R and type “services.msc” (without quotes)
• Hit Enter.
• Search for Windows Update service in the list.
• Right Click on it and stop it.
• Again right click on it and start it.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Windows 10 Update stuck at 35% completed

Hi Johanson,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that your device is stuck at 35% of installation of Windows Updates, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Are you using wired/ wireless internet connection?
• Have you installed any anti-virus software on your device?
• Were you able to see any error code/ error message with this issue?

This issue might be due to the anti-virus software or corrupted Windows Update Components.

I suggest you to remove all the external devices except mouse and keyboard, hard reboot the computer and perform the below troubleshooting steps.

Method 1:

Step 1: I suggest you to switch to wired connection (Connected the internet cable to your device) and try if you are able to install the Windows Updates. Also, try to uninstall the anti-virus
software installed on your device.

If the issue still persists,

Step 2: I suggest you to
run the Windows Update troubleshooter and check.

Windows Update Troubleshooter resolves problems that prevents you from updating windows.

Steps:

• Press Windows key and type
  Troubleshooting.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Windows Update to run theWindows Update Troubleshooter
  and follow the on-screen instructions.

If the issue still persists then,

Method 2: I suggest you to try the steps mentioned in
Reset Windows Update components
and check if you are able to find the Windows Updates.

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that
you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Refer to the below article to backup and restore the registry in Windows:

http://support.microsoft.com/kb/322756/

Note: The above links applies to Windows 10 as well.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.