Windows 10: Windows 10 upgrade failure - multiple drives

Discus and support Windows 10 upgrade failure - multiple drives in Windows 10 Installation and Upgrade to solve the problem; I am trying to upgrade from Windows 7 to Windows 10. I have a SSD with the OS on it and 2 TB drives for data. I have tried ALL the initial suggestions,... Discussion in 'Windows 10 Installation and Upgrade' started by notquitestr8t, May 3, 2016.

  1. Windows 10 upgrade failure - multiple drives


    I am trying to upgrade from Windows 7 to Windows 10. I have a SSD with the OS on it and 2 TB drives for data. I have tried ALL the initial suggestions, fixes but always get the "Something happened" message right at the end of the install.

    The error I am getting in the setup logs indicates multiple drives might be the problem. See partial output:

    2016-05-04 11:17:34, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
    2016-05-04 11:19:21, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
    2016-05-04 11:19:35, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
    2016-05-04 11:19:36, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104........

    ........
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-04 11:36:07, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]

    I disconnected the data drives and attempted an upgrade but since my profile is somehow tied to the data drives, I am unable to log on to start the setup. (Profile cannot be loaded). If I boot from the USB drive, can I still perform an upgrade or will this force me to perform a clean install? Any other options to make the upgrade work? I don't want to have to perform a clean install if I can get the upgrade to work.

    Thanks in advance.

    :)
     
    notquitestr8t, May 3, 2016
    #1

  2. What if I need to reistall the free windows 10 .

    I too would like to know this.

    Over the past year had to replace 2 Hard Drives. What happens if I update to Windows 10 from Windows 7 Home Premium and a hard drive failure happens again. I only have the Windows 7 disk and key right now so what do I do if a future failure happens. Do
    I then have to purchase a copy of Windows 8.1 or Windows 10 once this upgrade offer has expired if there is another system failure resulting in a hard drive replacement.

    Is there no way available right know to at least make a backup copy of the upgrade for future re-instals. I know that during testing for Windows 10 an ISO copy was made available that I put on a USB key drive if I needed to reinstall. Will ISO's be made
    available to those who do upgrade to Windows 10 under this free upgrade program so future system and drive failures can be repaired and we can just reload Windows 10.
     
    DonaldSaundersJr, May 3, 2016
    #2
  3. Windows 10 causing sudden hard drive death

    I just recently ask this question on Microsoft forums too. Had two notebooks fail one after only six months from new with Windows 10 running and the other ran fine until I upgraded to Windows 10 from 8.1. My past experience was zero with hard drive failures
    previous to this. Had probably a dozen or more notebooks without a single drive failure.

    I seriously began to correlate Windows 10 with these failures when I researched other forums and found many with hard drive failures either after upgrading to Win 10 or with a recently purchased PC with Win 10 installed. These were PC's with hard drives
    that had very low failure rates according to stats I could access online. I completely agree that Windows 10 is doing a lot in the background and the drive appears very busy at times, besides the fact that every six months or so, the PC cycles through a very
    intensive upgrade cycle to the next Win 10 release. This has to place a burden on the drive. Maybe the fact that notebooks have become smaller, thinner and provide less air flow on some models could also contribute to failures? Because I see much less failures
    with desktop PC's then notebooks. I think its something to consider and investigate further. I had not indication of failure either, SMART monitoring gave no indication of failure, and until I began to see signs of failure such a freezing, apps not loading
    and errors, did I even begin to test for failure. With one notebook a HP Pavilion 15 the tests actually finished off the drive for good and gave a early failure indicator result. This did not even provide me with a time frame to back up data on the drive.
    Word of caution the SMART system is not something to depend on for drive failure indicators.
     
    jescott418, May 3, 2016
    #3
  4. Ztruker Win User

    Windows 10 upgrade failure - multiple drives

    Did you move any of your folders to the other drives? If so, move them back, then you can disconnect them to do the install. Move them back to the large drives after if necessary.
     
    Ztruker, May 4, 2016
    #4
  5. Well, that's the the problem. I followed a document on how to configure a SSD drive with an HD 5 years ago and I no longer have the document. I will see if I can dig something up. Other than that, I'll likely need to start with a clean install.
     
    notquitestr8t, May 4, 2016
    #5
  6. Ztruker Win User
  7. Yes, that would be excellent once I upgrade. However, that option is not available in my current WIN7 config. I have to move user files back to C: for the upgrade to be successful. I tried adding a new admin account just for the upgrade but it automatically when to the X drive so I likely need to try to find that old document and reverse the config so my profiles are on my SSD boot drive and not on the Data drive.
     
    notquitestr8t, May 5, 2016
    #7
  8. dalchina New Member

    Windows 10 upgrade failure - multiple drives

    dalchina, May 7, 2016
    #8
  9. badrobot Win User
    Make sure to disconnect all the other drives with installed OS when you are doing the upgrade. The upgrade process detects all the OS installed and gets confused which OS to work on.
     
    badrobot, May 11, 2016
    #9
  10. There are no other OS's. Windows is the only OS, it just happens to be installed on the SSD with profiles on the data drives. That is why is it likely failing.
     
    notquitestr8t, May 31, 2016
    #10
  11. Thanks very much. I moved all profiles but my own back to the system drive. I edited the registry so all new profiles would be generated there. In order to move my own profile back the the system drive I attempted to create a new admin user. This was successful in control panel but no profile was created and I got multiple "profile could not be loaded" errors. In checking the registry they did not appear. I found a "solution" and was advised to delete the three S-1-5-XX profiles from the registry. (Not the long profiles). I did this, rebooted and now my Windows is no longer "genuine".
     
    notquitestr8t, Jun 2, 2016
    #11
  12. I had to call MS Support to get validated again. They managed to botch things up further by installing the 32 bit version of WIN7 (I had 64 bit so nothing worked) to make Windows Genuine again. They also wiped my MS Office installation which was a company benefit that is no longer available so I am back to OpenOffice. Had no choice but to wipe everything a start with a fresh install of WIN10. I am slowly rebuilding and it will take weeks to clean everything up. For that reason alone, I won't be messing with profiles any longer.
     
    notquitestr8t, Jun 5, 2016
    #12
  13. badrobot Win User

    Windows 10 upgrade failure - multiple drives

    I think LibreOffice is a better choice for your office applications.
     
    badrobot, Apr 4, 2018
    #13
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Windows 10 upgrade failure - multiple drives

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