Windows 10: Windows 10 upgrade from Windows 7 failed (Samsung Q330)

Sorry to hear that it's not working out for you.....I am stumped by this!

 

I've finally found a solution!
Specs:
Samsung RV 411
Core i5 M480 | 4GB DDR3
Windows 7 HP x64
I think it will work for all the Samsung laptops. Worked on both mine and from my brother (S3511).

I will show exactly what I did.

• Clean C:\Windows\Download and delete C:\$Windows.~BT folder.
• Mount a bootable USB using Media Creation Tool.
• Restart PC, go to BIOS setup
• Enable the UEFI boot and delete Mass Storage from boot priority
• Save and exit, then start Windows normally.
• -
• Turn off internet connections (Ethernet, WiFi, etc.)
• Open setup.exe from bootable USB and just follow the installer.
• Everything now should run without problems
• I had a problem at the 3rd step (3rd reboot, after drivers installation). Again, spinning icon didn't appears. Just reboot manually and it should continue the process from the same point.

Apparently the UEFI boot was the problem. It should be Enabled, but on my laptop it was disabled by default.
Sorry for my bad english.

 

Maybe some light at the end of the tunnel....

I got the above reply very promptly from Samsung Customer Support in the UK, so hopefully if we're patient a solution should be forthcoming sometime in the future.

 

Been doing an upgrade for a customer today and may have a solution.

Appears to be a firmware bug with the Samsung Q330 - when it reboots it will load the logo, but no hard drive activity and won't progress any further.

To get round it, when the installer reboots the system hammer the F2 key and boot the BIOS. Now switch off the laptop and turn it back on. It should now continue the installation without issue.

Same also applies post-install unfortunately - if you reboot the laptop it'll hang in the same fashion. Turn the laptop off and back on and it'll boot normally. Hybrid shutdown, hibernate and sleep states work just fine however.

 

Just to clarify, booting to the BIOS isn't essential as such, it is purely so you don't end up switching the laptop off after it has hit the bootloader and have the installer rollback to the previous OS as it assumes the install has failed.

 

Put together a short video on this today:
[youtube]YEtQys14b5g[/youtube]

 

I have just tried your solution (from the video). It didn't worked for me - after first reboot during instalation W10 hangs in known place.

PS. I didn't remove the wifi card from the motherboard.

Wojtek

 

Interesting. I had to completely power off the laptop - have noticed it works best if left for a few seconds before powering straight back on as well, had a couple occurrences where it failed after quickly powering off and back on.

 

Doing as in the video doesn't work for me. Still hangs at the Windows logo *Sad

 

seems to be a problem affecting most Samsung laptops from 2011, all the forums i have read point to the type of wireless adapter Samsung used which caused the bug.

Not sure if Samsung have updated their bios yet to solve this..

 

I've just done what other threads are saying and invested in a replacement wifi card (Atheros AR5B225 AR9485WB £6 from eBay) and this was clearly the issue!

Windows 10 is installing with no problems now !!

 

Hi - I've just ordered a card of eBay, fingers crossed this does the trick. Is it easy enough to install?

 

Yes, pretty simple & quick.
1. Unscrew memory/disc panel and remove HDD - remove battery too.
2.Remove single screw and CD drive slides out
3 Remove all screws from back panel and carefully pry all round (make sure you've removed the little blank SD dummy at the front)
4. Remove the white/black antenna leads and 2 screws from WiFi card, then reinstall everything.
5 Start windows whilst connected to Ethernet cable and it should download the drivers automatically (takes a while - mine initially seemed to have some driver installation failure warnings but rebooted and was all OK) - you can also download drivers from the manufacturers website which would probably speed up the installation process.
Then when everything's up and running, restart the W10 update

 

This works for me but there is a snag, soft reboots result in the same hung state. I managed to get drivers and device functioning which required:

Clean install without the card connected
Full windows update via LAN
Shutdown and power off (sucky egg time)
Followed by reconnecting the card

This results in the card showing as available and working but if will not switch on through WiFi. Next install updated drivers by:

Network and Sharing Center
Change Adapter Settings
Properties of WiFi
Configure
Driver
Update Driver and follow prompts

Once installed the device functioned after a full shutdown (power off) and start up.

IMPORTANT - Soft Reboot/Windows Retart WILL result in hung state. Only full power off and on results in flawelss functionality. If you install W10 via SDD this is not an issue as 10 seconds is not too much to ask and a hung state can be remedied by pressing and holding power button and cylcing for a full startup without corruption. I can only put this down to Fastboot which cannot be disabled on the Q330 via UEFI/BIOS (F2).

Hope this helps

 

Hello everyone,
and many thanks to all contributors to this thread - reading it I've learnt a lot about upgrading to Win 10 (I am facing the same failed upgrade issue).

Here is my question/problem:
I would like to upgrade my laptop (Samsung NP-Q330; 4GB RAM; Win 7 Home Premium 32-bit) by increasing the memory to 8GB and replacing the old hard drive with SSD, which means additional cost of RAM&SSD plus having the hassle to convert to 64 bit (I assume the CPU runs it) - in your opinion, is this worth (or should I rather keep it as is for a while and then invest in a new laptop)?

I understand changing my Win 7 32 bit to 64 bit requires a clean install (which, to make financial sense, could be either Win 7 64 bit or going via upgrade to Win 10 32 bit first and then having a clean install of Win 10 64 bit); please correct me if I am wrong, and please redirect to a more appropriate thread if this Q330 upgrade issue is not relevant here.

Many thanks, and best wishes everyone for 2016