Windows 10: Windows 10 Upgrade problem

I bought a Microsoft Surface 7 Pro with Windows 10 Home direct from Microsoft, then upgraded to Windows 10 Pro from the store. When I discovered that the camera did not work I arranged to return the Surface for replacement.


The replacement Surface has arrived and works fine - but it again has Windows 10 Home on it. I spent an hour on the phone with several different Microsoft representatives trying to get a transfer of the upgrade license to the new machine but they couldn't help me so as I need to have the machine running urgently I bought the upgrade again.


So now in my Microsoft account I have two Surface Pros, both showing the upgrade to Windows 10 Pro.


My question is, can I get a refund for the first Windows 10 upgrade as it is on a machine which has been returned to Microsoft? Or can I at least transfer that upgrade license to another computer? If I could just get a product key that would be acceptable as I am sure I'll have occasion to upgrade Windows 10 to Pro in the future.


I have serial numbers, order numbers etc etc.

:)

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Windows 10 upgrade problem, no input accepted

i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.