Windows 10: Windows 10 USB ports stop working after startup

I recently reset my HP Compaq 8200 Elite and now after startup, my usb ports turn off. I know it’s not a hardware problem because everything works in BIOS and on the troubleshoot screen. Im stuck on the setup screen and have tried resetting it 3 times. I don’t know what to do and this is my main computer.


Things i have tried:

Enabling USB ports in BIOS

Factory resetting pc

Resetting BIOS settings to default

Using other keyboards

Checking for any hardware damage

Hard resetting

Tried to boot into safe mode but the same thing happens

:)

 

USB 2.0 Ports Stopped working

Hello,

I recently noticed my USB 2.0 ports have stopped working, but my USB 3.0 port is functioning perfectly.

Steps i have tried:

- Restarting

- Searching for device changes in Device manager

- running troubleshooter

all these suggested fixes didn't remedy the issue, its a bit of an inconvenience that i only have one functioning USB port

Thanks

 

USB ports stopped working on Windows 7

Check the N97's USB cable for signs of damage at the USB end, and inspect USB ports on your mobo/case for signs of damage. Could be a short caused by damaged USB port. Gotta have good eyes when checking USB ports...

If you only installed the drivers for your N97 yesterday, there may be a conflict where the N97 driver installation came with some drivers that are conflicting with your USB drivers. Can you get a PS/2 keyboard? If there's no signs of damage to your cables/USB ports then the next step would be Device Manager.

I hang my head in stupidity... :shadedshu

 

USB ports not working in Windows 10

Hello ruthives,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the below questions.

1. What is the make and model of the computer?
2. Do you read any error message when you connect the device to the USB port?
3. Are you facing this issue with any particular USB port or with all the USB ports?
4. Since when are you facing this issue?

Your device is kept up to date with the latest features by automatically installing the updates in Windows 10. To narrow down the issue, let's go ahead and follow the below methods and see if it helps.

Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -

Automatically diagnose and fix Windows USB problems.


Method 2: Update USB controllers.

• Right click on the Start menu and select Device Manager from the list.
  
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select Update driver.
  
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the device manager.
  
• Reboot the PC and it will automatically pick for the latest drivers for your PC.
  

If the issue persists, download and install the latest USB drivers available for your PC build from the
manufacturer's website and see if it works.

Hope it helps.

Mala S

Microsoft Community - Moderator