Windows 10: Windows 10 User profile login not available

The Dell Inspiron running Windows 10 Home, has two user profiles on it. My user profile is able to be signed into, the 2nd user that I can see within Control Panel is not an option for Sign-on or Switch To user. My User profile and the other were accessible by a 4 digit pin until a few weeks ago when the other user profile became inaccessible.I have gone through the various tips and tricks to get access back including looking at the 'Windows Hello'. I'd like to get back to the option to use the 4 digit PIN, however simply being able to access the 2nd user profile would be a success.

:)

 

The User Profile Service service failed the sign-in. User profile cannot be loaded.

Hello,

When attempting to login to my computer, I get the following message:

"The User Profile Service service failed the sign-in.

User profile cannot be loaded."

I referred to this Help article,You receive a "The User Profile Service failed the logon” error
message,

but the only difference is I only have one user profile on this computer. So, I can't login with another user to go through the steps listed in this post.

Any suggestions?

Thanks,

 

After entering password it’s user profile login failed

Hi Vicki Longnecker,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

• What is the complete error message that you get when you try to login to your computer?
• Are you aware of any changes made to this computer prior to the issue?
• Do you have any other administrator user account on the computer?
• Are you using a Microsoft account or a local account?

Also, you can try launching the On-Screen Keyboard from the sign-in screen by selecting the
Ease of Access button in the lower-right corner of the sign-in screen, and then select
On-Screen Keyboard. Type the password using the On-Screen Keyboard and check if you are able to login to your computer.

I have gone through your post and it appears that this issue could be due to a
user profile corruption or an existence of a temporary profile. In order to get clarity on this issue, I would suggest you to follow the steps below.

I suggest you to first Start your PC in Safe Mode and check if you are able to login to your computer.

If you are able to login to your user account in Safe Mode, then go to
This PC > Double-click on the C: drive (drive where Operating System is installed) >
Users folder. In the Users folder, check for any profiles with an unusual name or if there is a profile named as Temp and please reply us with the result.

We’ll be waiting for your response.

 

Unable to log-in to computer with error: "The User Profile Service failed login, User profile cannot be loaded" on Windows 10

Hi Ellen,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Do let us know the type of user account this issue is confined with?

This issue might have occurred due to corrupted user profile,
User Profile Service or Group Policy Client service stopped working, or Antivirus software conflicts.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.


Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• Here select Change pc settings and then General.
• Scroll down to Advanced startup, click Restart now.
  
• Click on Troubleshoot, Advanced options, and Startup Settings.
• Click Restart, select Safe mode and then press
  Enter.

Step 2: Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

　4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Method 2: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to log-in.

if the issue still persists,

Method 3: From Built-in admin account, try to create a new user account (Local account) and check access the computer

You will have to create those local accounts on Windows 10 and provide the corresponding administrative privileges.

Refer to: Create a local user account in Windows 10

(Applies to Windows 10 as well)

Hope it helps. Reply to the post with an updated status of this issue for further assistance.