Windows 10: Windows 10 Version Upgrade for Alienware 15 R4

Discus and support Windows 10 Version Upgrade for Alienware 15 R4 in Windows 10 Installation and Upgrade to solve the problem; Hey guys. I would like to know when the Alienware laptop series would be able to upgrade the Windows 10 version (from 1803 to 1809). Any idea or answer... Discussion in 'Windows 10 Installation and Upgrade' started by Christian Ekeigwe, Jan 29, 2019.

  1. CHRISTIAN EKEIGWE
    Christian Ekeigwe Win User

    Windows 10 Version Upgrade for Alienware 15 R4


    Hey guys. I would like to know when the Alienware laptop series would be able to upgrade the Windows 10 version (from 1803 to 1809). Any idea or answer would be helpful. Thanks.

    :)
     
    Christian Ekeigwe, Jan 29, 2019
    #1
  2. DELTAM
    deltam Win User

    Windows Hello - Alienware 17 R4

    I bought an Alienware 17 R4 from the Microsoft store that has a Tobii EyeTracker with IR camera for Windows Hello. After talking to Dell and Tobii, it was said by both that Microsoft needs to correct the problem.

    According to both Dell and Tobii, my software & drivers are up to date.

    The IR camera on the Tobii device is always "on". However, when I go to setup Windows Hello, this camera goes off (which is strange). After Windows fails with "can not turn on camera" and the dialog goes away, the camera then
    comes on.

    ERROR IN EVENT VIEWER:

    Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.

    Hardware: Alienware 17 R4, CPU: Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz, RAM: 16GB

    OS Version: Microsoft Windows [Version 10.0.16299.0] x64

    Tobii Eye Tracking Core SW 2.11.0.6827

    Eye tracker model IS4 Base DAW

    Serial number CN0XCMKDDTOB16B90422A00

    Firmware 2.20.2-e1a36f8

    Tobii Controller Core Not available

    Tobii USB Service Not available

    Tobii Controller Driver 2.0.4

    Tobii Service 1.22.0.7220

    Tobii Engine 1.22.0.8423

    Tobii Config 4.8.0.1100

    Tobii Interaction 2.11.0.4822

    Tobii Face Authentication for Windows Hello 1.0.21.207

    Tobii Eye Tracker HID 1.1.532.0

    HID-compliant device 1.1.532.0

    Tobii Device 1.1.532.0

    Tobii Intro 1.0.3.173

    Edition: Windows 10 Pro

    Version: 1709

    OS Build: 16299.98

    According to some research, others have this same issue after applying the fall update and just limited to the Alienware laptop. Is Microsoft working on this issue?
     
    deltam, Jan 29, 2019
    #2
  3. PIT77
    PIT77 Win User
    Facial Recognition - Camera is not working on Alienware 17 R4

    Hey! Same problem!

    Not working on my Alienware 17 R4....

    Some1 found a fix??

    Microsoft help!
     
    PIT77, Jan 29, 2019
    #3
  4. MILITIADROP
    MilitiaDrop Win User

    Windows 10 Version Upgrade for Alienware 15 R4

    Alienware M17X R4

    Hey guys,
    So I got this old Alienware M17X R4 Specs:
    Intel Core i7-3630QM
    8 gig Ram
    GTX 675M

    I live in India and I wanted to upgrade my GPU for the "NEXT GEN" gaming
    Is it possible to upgrade?
    Should I Upgrade?Or can It handle the NEXT Gen games?
     
    MilitiaDrop, Jan 29, 2019
    #4
Thema:

Windows 10 Version Upgrade for Alienware 15 R4

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