Windows 10: Windows 10 WDF_VIOLATION error when connecting bluetooth headset/headphones

Why does my Bluetooth headset cause Windows 10 to bluescreen?


System

Windows 10 Home 64-bit

Microsoft Audio Source Service Driver Version 10.0.18362.693

IntelR Wireless BluetoothR Driver Version 21.50.0.1

Microsoft headphone Driver Version 10.0.18362.693

Microsoft Avrcp Transport Driver Version 10.0.18362.1


Let me know if you need anything added to the system information.


What I Tried and the Results

When connecting my Bluetooth headset Bose Quiet Comfort II, sometimes it results in the WDF_VIOLATION blue screen error.


It seems to happen if I use a manual connect action in Windows 10.

Settings > Devices > Audio > Connect to headset


It may or may not be related to Windows 10 updates. I check for Windows updates at least once a month and typically install mandatory and optional updates that same day. The error does not seem to occur if the Bluetooth headset connect automatically.


The last time it occurred about June 5, 2020 I decided to check my Bluetooth drivers for updates a couple days later and discovered my IntelR Wireless BluetoothR driver had an update.

Device Manager > Bluetooth > IntelR Wireless BluetoothR > left click > Update driver

-or-

Device Manager > Bluetooth > IntelR Wireless BluetoothR > right click > Driver > Update Driver


Immediately after updating, my headset disconnected from Windows 10. I tried reconnecting the headset via:

Settings > Devices > Audio > Connect to headset


Boom! Same bluescreen of death occurred: WDF_VIOLATION.


After the PC restarted I tried reconnecting to the headset again via:

Settings > Devices > Audio > Connect to headset


It worked, but I definitely had anxiety selecting "Connect" again. I noticed my Bluetooth quality with my headset was choppy, resulting in popping noises and short periods of the audio cutting out. Often the popping and audio cutting out happen together, so it may be part of the same issue.


Fortunately after about 10 minutes the headset returned to normal operation with Windows 10. I cannot help but point out that the "Connect" button always causes this issue. If I simply connect my headset with an audio cable I haven't had it bluescreen.


This has happened at least 3 times on different occasions, two of which I described above. I can't remember exactly how many times it has happened probably 4 to 7 times.


All the articles I come across say the standard restart your PC, uninstall then reinstall the driver, etcetera so it would seem no one actually understands what causes the error yet, or at least on the first page of Google. I don't have the technical knowledge to debug this, but I can follow instructions.


Related

Bluetooth driver causing WDF_Violation

WDF_VIOLATION after connecting bluetooth device

Bluetooth Connection results in Blue Screen Error?How to Fix WDF_VIOLATION Blue Screen Error on Windows 10 [Disk Recovery]

How to fix WDF_VIOLATION Blue Screen Error on Windows 10?

:)

 

Bluetooth headphones connect but headset portion does not


I have the exact same problem with my Bluebuds X





I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
but i'm not sure which one is compatible and had no luck getting the headset portion to work... *Sad




Please let me know if you have found a solution!

Thanks!

 

Bluetooth headphones connect but headset portion does not


All,

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.





I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community