Windows 10: Windows 10 “We can’t connect to the internet right now.”

I factory resetted my Dell Inspiron, and after it reset. I had to go through setup. It told me that “there’s a problem that’s keeping us from getting your PC ready to use, but we think an update will help things get working again.” I need to connect to the internet to download the update. So, I try and connect to the internet and it says “We can’t connect to the internet right now. Please try again.” If I try to press skip this step, it just says “Just a moment...” for about 10 minutes and then restarts, back to the start of setup. Anyone know how to fix this?

:)

 

Internet connectivity adapters gone, right click disabled

Hi,

We suggest that you refer to these methods and see if it helps.

Method 1: Run the internet Connection Troubleshooter

Windows has a built-in troubleshooter to check and fix issues with Internet connection.

Refer to these steps:

• 1. Press Windows key + X, select Control panel
• 2. Change the view by option on the top right to Large icons
• 3. Click on troubleshooting and click on the view all option on the left panel
• 4. Run the Internet Connection troubleshooter

Method 2: Update your drivers. If the issue persists, uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Network Adapter and expand the driver icon.
• 
  Right click on the driver icon and click on Update.
  
• 
  Follow the onscreen instructions to update the driver.
  

You can also refer to this
article for more helpful information.

Regards.

 

loss of internet connection

Hi Lawrence,

Since you are still experiening internet connection issue, what we can suggest is for you to try and have the Internet Connections troubleshooter. Kindly try the steps below:

• 
  Right click the
  Start
  menu and select Control Panel.
  
• 
  Change the
  View by: Categoryinto
  Large icons.
  
• 
  Select and click
  Troubleshooting.
  
• 
  Click
  Network and Internet.
  
• 
  Click
  Internet Connections.
  
• 
  Follow the on screen instructions and wait for the troubleshooting to complete.
  
• 
  After troubleshooting is completed, check the status of the troubleshooter shown on the window.
  

Let us know how it goes.

 

"We couldn't connect to Microsoft Family right now"

Hi Lilihound,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.



Method 1:

If you are using any Proxy connection, then try disabling the proxy connection and check.

Follow the steps to disable proxy:

• Click the Settings icon at the top right corner in internet explorer.
  
• Click the Tools button, and then click
  Internet Options.
• Click the Connections tab, and then click
  LAN settings.
• Uncheck the box next to "proxy server for your LAN".
  
• Click on OK to save the setting and close window.
  

Refer the link below and check if it helps

Keep your kids safer on the PC

http://windows.microsoft.com/en-in/windows-10/family-account



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help