Windows 10: Windows 10 will not wake up from Sleep + Video Driver

Hello!!


It looks like I stumbled upon the black hole in troubleshooting "Windows 10 will not wake up from Sleep" + "Microsoft NVIDIA drivers preventing full install of NVIDIA drivers from NVIDIA website" which I have been tackling for days with Dell to no avail. I honestly believe it's Microsoft's latest build/updates causing this problem that kept my monitor from waking up from sleep mode. In my 18+ years using Dell's equipment, I never experienced anything like this. I am an avid Security Researcher, a Jr level Cybersecurity Analyst. I am tech savvy and this stubborn problem will not disappear.


My System Info:


OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.17763 N/A Build 17763


System Manufacturer: Dell Inc.
System Model: XPS 8930
Processor(s): Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version: Dell Inc. 1.1.3, 11/2/2018


I have reformatted, wiped system to no avail. I also looked at past post with the same problem but the thread was locked.


As for the NIVIDIA drivers dilemmas. When I format my system and do a fresh install of latest Windows 10 build, I have to do so without ethernet connection to keep Microsoft from installing the video drivers on my system while I try to install the binaries from NVIDIA site - full install. After removing ethernet cable, preventing Microsoft updates from installing drivers/updates, I was able to install NIDIA full install with no problems. BTW, I have a NVIDIA GeForce GTX 1070.


Never in my life have I ever had this kind of problems. I have a Dell XPS L502x laptop, for about 9 years, it went from Windows 7, 8 to 10 to current build today, not one issues, not one!!! But my new system is having the following problems listed above.

:)

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

PC Crashes on Wake Up from Sleep After Installing Windows 10 Anniversary Update

Hi Juzar,

Thank you for your quick reply.

I followed the steps in the article you linked to but they did not resolve the issue.

The video driver has not changed since it's last release 7/15/2015 (AMD Radeon HD 7560D Driver Version 15.200.1060.0). I tried some previous troubleshooting steps suggested by AMD which included completely uninstalling the driver and reinstalling but that
didn't work either. I even upgraded to a beta driver to see if that would help per AMD's suggestions, but that didn't work.

Since this problem ONLY started happening AFTER installing the Windows 10 Anniversary Update, my suspicion is that something in that update changed the Wake Up from Sleep behavior on the PC.

When the problem occurs on wake form sleep it's always my secondary monitor that displays the cursor and black screen while my primary monitor won't display anything. That seems to indicate the video driver is not loading properly on wake up which would
be a Windows 10 issue.

Search results seem to indicate a lot of other users are having the same problem.

Do you have any other suggestions?

Thanks again!

 

Troubleshooting PCs spontaneously waking from sleep

I've also battled with sleep/wake issues over the years, and from experience have learned that trying to find, or rationalise, the root cause is a waste of time. All you need is `powercfg`.

`powercfg -devicequery wake_armed` from an Administrator PowerShell window/Command Prompt will give you a list of all devices that can possibly wake the PC. This command is interesting because very often, it will show devices that you'd never expect being able to wake your computer. I think in one instance I had the chipset device listed!

`powercfg -devicedisablewake "device_name_from_device_query"`will prevent said device from ever waking the computer. This command is 100% the only thing I have found that will resolve sleep/wake problems. Updating drivers, unplugging peripherals, switching to a cleaner power supply (UPS), changing ethernet cables... none of those have helped, yet`powercfg -devicedisablewake` has done the trick.

Note that occasionally, devices you have disabled wake for may start waking up the PC again - this happens if you plug a USB device into a different port, or occasionally when drivers are updated, because Windows sees it as a new device. In that case rerun `powercfg` to find and disable that device again.

If this does not resolve your wake issues, I would start looking at power fluctuations.