Windows 10: Windows 10 won't activate after reset

Hello


I had my PC built in April last year from a reputable PC builder, the build included Windows 10. It has been running perfectly but yesterday I messed up a bit, did some research and decided resetting the PC would be the best way to fix things. Everything went smoothly, but on logging in I had a message in the bottom right of the screen saying I needed to activate windows.


Under Settings > Activation, I get the message "Windows reported that no product key was found on your device. Error Code: 0xC004F213"


I run the troubleshooter and the message "Troubleshooting has completed. We can't activate your copy of Windows. Make sure you're connected to the internet and try again. If you're connected to the internet and continue seeing this problem, contact your system administrator for more information."


My internet is working perfectly, I turned off Windows Defender firewall and tried the troubleshooter again but got the same message.

I emailed the guy who built the PC, he said I shouldn't have to enter the product key after resetting and windows will activate automatically, so I assume the Windows license is digital.


I haven't made any changes to the hardware since owning the computer, with the except of adding some fans to the case.


So any helping getting the troubleshooter to work and/or help getting my Windows activated would be greatly appreciated.


Thank you

:)

 

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cortana won`t talk to me

Hi Steven,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Check and verify if Cortana is activated?
• Does Cortana search and gives any output/result on screen?
• Is the Language and region settings set to valid value?
• Check and verify if Cortana available in your region?

Method 1:

I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.
• Check if issue persists.

I would suggest you to refer to the article given below and check if that helps.

Cortana & search

http://windows.microsoft.com/en-us/windows-10/cortana-search

Hope this information helps, let us know the status of the issue