Windows 10: Windows 10 won't let me open the start button, or anything else.

I sent you a PM.

 

Thank you for your help.

Sorry, I had to take care of something, but I was able to shut down 3 times. The start button worked the first time, but the menu took some time to appear. It's still slow, but works. I was also able to open a word file & access the internet, though it's still quite slow.

Using ctrl-shft-esc, I do get task manager. There are no running apps.

I do get a notice that windows wants me to turn on the firewall. It was installed when I reserved windows 10, I guess, because I turned it off when it interfered with my Kaspersky firewall/anti. And now... I can't open my Kaspersky. Any suggestions, gents?

 

Turn the firewall back on for now.

 

Disable Kaspersky and see if the computer runs any faster.

Try to turn it off, then on again to see if some of the problems go away.

 

Could be Kaspersky doing adisk scan.

 

When you upgraded to Win 10 was Kaspersky already installed in Win 10? It shouldn't have been, I would completely uninstall Kaspersky and see if that could be causing some of your grief. When you reinstall Kaspersky be sure you get the latest update that supports Win 10.

 

I can't even open Kaspersky. Whether I click a short cut or go to the file, I get a flicker on the screen & then... nothing. When I right click I get a menu, choose "settings", to disable it, & then... nothing. Windows firewall is back on.

 

Can you try to remove Kaspersky ?

 

I now know that Kaspersky does have to be updated, regardless.

A prompt to turn off any firewalls before downloading windows 10 would have been nice, though.

I'm still undecided on keeping windows 10.

Thanks again for your help, guys.

 

You can roll back if you like.

 

Would you try to remove Kaspersky to see if it will make your computer run better ?

I am trying to help you with this, I have not left you waiting for an answer.

 

No, I can't. I'm getting help tomorrow.

Thanks again & good luck.

 

OK, good luck. Please post again if you need to ask anything else.

 

Please click the "more details" box at the bottom on the box that claims no running tasks. You'll get a bunch of 'em. Then click on the column heading "CPU" to cause the list to be sorted. Tell us the name of any that have "big" numbers. I usually go into the View menu, "Update speed", and change it to "Low"...otherwise the list changes too quickly for one to focus on it.

Art

 

I'm not sure she understands that she doesn't need to launch Kaspersky to uninstall it.