Windows 10: Windows 10 won't open Chrome - even after following tons of advice to resolve

My daughter borrowed my laptop last week to do some online school work Microsoft Teams and since then I have 2 problems:
1. Google Chrome will not open

2. Her email address is showing under my User account as Administrator.


I have spent hours trying to resolve this and have so far done all the obvious, uninstall/reinstall Chrome, checked that anti-virus is not blocking, reset the computer but kept personal files and I've also followed the advice on a thread I found here:

Cannot install Chrome on Windows 10 - Microsoft Community


None of this has solved the problem.

I have checked I am not in Windows S Mode.


When I go to Settings> Home, it shows that she is signed in with her Microsoft Account instead of me.





Yet When I go to Settings>Accounts ... it shows my name Jones but her email address.






In Settings > Email and Accounts .... I can see her Microsoft account and my Microsoft account, but when I click on her account there is no option to remove the account, only an option to remove mine.





How can I completely remove her account from my laptop?


Secondly, I'm not sure if the two issues are linked, or if the fact that Chrome will no longer open is a completely separate issue ... but this only started after she had used the laptop.


Any help and advice greatly appreciated, I don't want to use another browser, I like Chrome and have some extensions on there that I use often.


Thank you

Leanne

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

windows 10 apps won,t open

Hi Robert,

Thanks for posting your query on Microsoft Community.

We appreciate you for trying the troubleshooting steps.



I suggest you to try the below steps and check if it helps.

Step 1: Run Windows app troubleshooter.

Refer to the below link:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: Run shell commands for Windows store and check if it helps.

Follow the below steps:

• 
  Press Windows key + X and select
  Command prompt(Admin) to open elevated Command prompt.
  
• 
  Type the following commands.
  
  
  
  powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
  
• 
  Hit enter, the blackscreen will appear still for a couple of seconds. After a couple of second a new line saying C:\.... will appear.
  
• 
  Close Command Prompt.
  
• 
  Try to start the Windows Store again.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

cortana won`t talk to me

Hi Steven,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Check and verify if Cortana is activated?
• Does Cortana search and gives any output/result on screen?
• Is the Language and region settings set to valid value?
• Check and verify if Cortana available in your region?

Method 1:

I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.
• Check if issue persists.

I would suggest you to refer to the article given below and check if that helps.

Cortana & search

http://windows.microsoft.com/en-us/windows-10/cortana-search

Hope this information helps, let us know the status of the issue