Windows 10: Windows 10 Won't Sleep

try my fix
Solved Dec 2 update broke sleep - Windows 10 Forums

 

Great post chemie, hopefully the "powercfg /requests" will show something useful for the OP to work on. Perhaps there is some smart AV amp/receiver or smart TV on the network doing something? Hopefully your useful info will help solve the issue.

 

@chemie, thanks for your input. Sadly, I have already tried these solutions. Just in case, I gave them another go but the result was the same. No sleep. Media streaming was not even turned on in the first place.

powercfg /requests shows none for every category...

We also have no smart TV's in the house...

Really pulling my hair out with this now. I had been enjoying windows 10 up until this point. Now. I wish I'd stayed with Windows 7.

Thanks again for everyone's help. If there are any other suggestions I'd love to hear them.

 

Try these steps. Windows 8.1 wont sleep - fixedByVonnie works for win10 too.

Make note of what you unchecked or checked as you travel through these different steps. Also if you have created a custom power plan you might want to delete it for now and use the MS balanced plan instead. I set sleep to "do nothing when i push the sleep button" since I don't even have that option on this pc.

 

Hey @lopedoggie, thanks for chiming in. There were some interesting suggestions there but I had tried most already. The IPV6 setting is something I had not done before but it had no effect.

I had created a separate power plan while following the advice of another forum. I changed this back to the standard Balanced but that also had no effect.

Thanks anyway

 

Hi, just on the off-chance that it MIGHT provide a fix, try adding the Hibernate option to the shutdown option list from the desktop. I have heard it can sometimes fix odd things like this. Otherwise, as others have said, it is most likely some subtle driver issue. Over time, maybe some later patches will fix it.

 

Hey @TDOZ, tried that already *Sad .

This whole issue has been very odd. As I've said before, I'm no computer expert but am knowledgeable enough and logical enough to be able to isolate an issue to a particular component, piece of software etc. That requires, at the very least, consistency. Which this issue seems to have none of.

I'm now thinking that it may be a combination of problems causing the issue. As such I'll need to isolate what 2 or even 3 things could be causing this. Not too easy.

Oh well! Thanks again for all the help and if anything comes to mind do let me know .

 

Hi, as you say, not an easy problem to diagnose. I hope you are able to find the cause. In the meantime, try these PowerShell commands that can create easy to read and post text files for use with Notepad, and for posting stuff later:

Powershell command stuff:
Open the command porompt in Admin mode, then key in powershell to get you to the PS prompt within that.

To get a list of running services (Assuming you have a top-level folder called DOCS, change the command to suit):
PS C:\WINDOWS\system32> Get-Service | where { $_.Status -eq "Running" } > C:/DOCS/running_services.txt

You can then use Notepad to read and post that information as needed.

To get a snapshot list of running processes, try this:
Get-Process | Sort -Descending CPU > C:/DOCS/processes_by_cpu.txt

If you want a list ordered by proces Name try this one:
Get-Process | Sort NAME > C:/DOCS/processes_by_name.txt

Hope this helps, TD

 

For mbridge87: If you feel you want to get really deep into this, have a look at this post by usasma, post #7 at the end:
Windows 10 wont go into sleep mode - Windows 10 Support
He suggests using one of those excellent "internals" utilities by Mark Russinovitch (ProcessMonitor - it is free) to trace what happens when the system is supposed to sleep (however, the log file will be large - so zip up and put on Dropbox or other cloud service).

 

@TDOZ, Thanks for your reply. Sorry it's taken me a little while to reply. Had loads of stuff on over the last few days.

This command doesn't work for me and I'm not sure what to change the filename to? : Get-Service | where { $_.Status -eq "Running" } > C:/DOCS/running_services.txt

I went through all the steps in post #7 of that post. Realised you actually only asked for the last bit but I've done it all...can't hurt. I've uploaded it to Dropbox so you can download the files. You can find them here:

Link not found

I received a reply on another forum which yielded an interesting result. Their suggestion was to create a new user profile. I did this and on that new profile the computer would sleep. It still won't sleep on my main (admin) profile but it will on this new one. Does that suggest it's a software thing?

 

Hi, that is useful info about a new user profile allowing sleep to work. That COULD indicate that some executable program or service is NOT running under that profile, but IS on your normal admin one. One thing that springs to mind, is the fact that some program installers give you the option of adding the program for use by "allusers" or just the user who is logged on at the time of installation. Often though, install routines just install them for all users (such as specific mouse drivers, or backup software).

It might be worth running that "procmon" process monitor, under the new profile, and compare the TasklistSVCHOST.txt file with the one you posted, to see if there are any executable or service process differences.

Just out of interest, do you use the Logitech Bluetooth mouse, and the BackBlaze backup software on both user profiles (i.e. - is it active on both - do you see its icons and services)?

 

Hey, Backblaze doesn't seem to be running but the Logitech app is, I think. Only AVG was shown in task manager...I added a little screen grab if that helps at all...most likely not.





I can't seem to find the TasklistSVCHOST.txt file. Do you just search for it within Process Monitor? If you, or anyone else, is up for it I added the new logfile to Dropbox.

Thanks .

 

Hi, thanks for the new tasklist file. You will probably find the older one under the user profile library structure of the other original MAX folder *Smile. Under C:/user/max/documents unless you told the procmon to output to another place. I use "Agent Ransack" to find stuff on my PC's, it runs a bit like the Linux "ls" or "grep" commands, ans better than the Windows Search IMHO.
It might be worth comparing the services running between the 2 accounts too. Try the powershell command prompt again, off the Command Prompt (admin) window (key in powershell to get the PS prompt, but create a seperate folder off the C: called DOCS using the windows File Explorer (right click in a blank white space - choose "New -> Folder" and create it first), then key in the following in the Command window after the PS prompt :
Get-Service | where { $_.Status -eq "Running" } > C:/DOCS/running_services_new_profile.txt

and do another when logged in in the old profile:

Get-Service | where { $_.Status -eq "Running" } > C:/DOCS/running_services_old.txt

 

Hi @mbridge87,

I've been glad to see others trying to help out here, the fact that your new user profile works is a key bit of information. Was the new profile a local account without admin privileges? @TDOZ has some great advice on narrowing down the differences in running processes between the two accounts but there is still the problem that some may run differently under Admin vs User profile.

As an aside, I noticed that you run Asus II suite in the background, this was something I decided to remove from my system as it did not seem to add any value and in fact I was concerned it may have led to other problems I was having like slow boot-up times. I am convinced my system runs better without any of the ASUS software or drivers.

 

Hi, that is a good point by philc43, that your original account/profile may have had Admin rights, but not the new account, so things could run differently. I also saw some negative posts about the ASUS Suite II. If a later update to it (check for updates under your normal admin account) will not fix it, then if you have a way of re-installing it, then try uninstalling it (assuming it is part of that messing with sleep - however bear in mind that I suspect that the ASUS Suite II will be common to both accounts - there was a lot of activity for that in the PML file). I did also notice looking at the PML file, that a Backblaze task does run (at least part of the app starts and exits a few times). However, I think it is a cloud backup service that is tied to one user account? So, if you sign on as "another" user account, I assume it would not run in its normal way, is that your understanding? Maybe its backups, once started, keep the system awake? See this URL for Backblaze best practices: Best Practices for Online Backup especially this part 4 (Part 1 mentions it needs time...):
"
At least once every two weeks make sure Backblaze runs for five hours in "Continuously" backup mode (the default) and check afterwards that the main control panel says "Remaining Files: 0 files / 0 KB". This is a check that you are all caught up and that your backup is working properly. Remember, Backblaze is a live mirror of your current hard drive contents and not a permanent archival service, if your computer does not contact the Backblaze datacenter for six months then your account will be cancelled and the mirrored copy deleted from the Backblaze datacenter. If you have external drives, it is even more important that you run Backblaze continuously for five hours once every two weeks. If an external hard drive is detached for more than 30 days Backblaze interprets this as data that has been permanently deleted and securely deletes the copy from the Backblaze datacenter. When the main control panel says "Remaining Files: 0 files / 0 KB" after five hours of continuous running with your external drives attached then you know your backup is safe and caught up. Click here for more information on external hard drives and Backblaze."
I hope some of the above is helpful. TD