Windows 10: Windows 10 (x64) - "The Audio Service is not running" after restart

Hi all,


I am looking for some help with this issue. I have several PC's with the same issue (All Windows 10 Pro x64)


Every time the PC is rebooted, restarted or shut down and powered up, the audio service is not running after it boots back up. This is visible with a Red X over the audio icon in the small icon tray.


If I run the troubleshooter, this just restarts the service and fixes the problem temporarily but after the next power down or restart, the problem returns. I can run the troubleshooter OK as an administrator but our standard users need to enter administrator credentials to run it or restart the service.

1. I have tried installing a new audio driver - Did not fix
2. I have ran Windows update and installed all updates - Did not fix
3. I have set the audio service and all dependent services to start automatically - Did not Fix
4. I was going to try a system restore but there was no restore point back far enough.
5. I also tried changing the service settings via active directory to see would this resolve - Did not Fix

Any help on this would be greatly appreciated. Thank you.

:)

 

After running Audio troubleshooter error: 'one or more audio service isn't running'

Hi Peter,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive the error message: 'one or more audio service isn't running', this might have occurred due to the audio services.

I suggest you to restart the service, set it to automatic and check if it helps.

Step 1: Stop the Windows Audio service.

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Windows 10 pro 64 "the audio service is not running" every 5 minutes

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

First lets make sure the Windows Audio service
is running or not.

• Search for Services in the search bar and search Windows Audio service
  in the list of services.
• Right-click on the Windows Audio service, and then click Properties.
• On the General tab, next to Startup type, make sure that Automatic
  is selected.
• Also make sure that the service is started

Also suggest you to try the steps below and see if It helps to resolve issue with Audio Issues.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

For the issue related o edge I suggest you to try to restart Microsoft Edge Browser.

• Open task manager right click on Microsoft Edge and go to details click on microsoftedgeCP.exe and click end task.
• Restart your Computer and check if it helps.
  

This issue may also happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly
follow the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc/scannow and press enter.
  
• 
  Restart the computer.
  

Hope the above information helps. Reply with necessary information and the result to help you further. Thank you.

 

Audio Services are not running / responding.

Charlie,

The Audio services not responding problem is very likely due to an outdated, corrupted or incompatible audio driver on your Windows. I'd like to ask, what do you mean by "to
boot in safe mode and or clean boot / wipe the system and that wouldn't be possible in my current situation"? Are you connected via domain server? Are you getting any error messages when you try to boot into safe mode and perform a clean boot?

In the meantime, I suggest that you follow these steps:

Step # 1: Restart your audio services.

1. Press Windows key + R and then type services.msc and click OK.
2. Find and right-click on "Windows Audio", then click Restart.
3. Right-click on Windows Audio one more time, this time click Properties.
4. Set the Startup type to Automatic. Click Apply > OK.
5. Do the same thing to "Windows Audio Endpoint Builder".
   

Note: If the Restart option grayed out, your Windows Audio Endpoint Builder service is not running, click Start instead.

Step # 2: Uninstall the audio driver in the Device Manager. Open Device Manager> Sound, video and game controllers> Right click the driver> Properties> Driver tab> Uninstall Device> Restart
your PC, and Windows will attempt to reinstall the driver.

Note: If the same issue persists after reinstalling the driver, please contact the audio card manufacturer's website and find and download the correct drivers for your device. Then install it on your computer manually.

You may also refer to Fix sound problems article
for more information.