Windows 10: Windows 10: You've got questions, I've got answers

Assuming you have newest version and having issues, thought you were just speaking for the other member.

 

Yes, have the new version but the problem started in Win10 sometime in August... I'm using Norton 360 Premier which got updated for Win10 in Win7 back in July. Some people who installed Win10 as a upgrade did get Norton uninstalled automatically. The only thing is by luck when I did my last in-place repair install, the disable autoprotect wasn't greyed out so I was able to disable it before doing the install.

 

Rather than point fingers, I'll state the obvious:

This isn't a common occurrence.

While it'd be nice if Windows was so bulletproof that this never happened to anyone, regardless of their hardware or software environments, I don't expect it to ever go that smoothly for all Windows machines.

If your installation is that screwed up, and nothing in Event Viewer tells you anything worthwhile, then you could consider a clean install. It's a lot of work, but it may be worthwhile if your troubleshooting skills are as limited as mine.

 

I feel more issues with those versions 360 and internet security then Norton Security the newer one, as those are not being really made anymore all just Norton Security now in name, they might still be updated but past product.

 

And if you mess up the permissions for the files or folders like I did at one time, it can take 3 hours to even get the logon screen to show... And assuming you logged in, Settings and trying to add a new user will have the Please wait for 2 hours too. Lots of variables involved which the Windows installer will not fix.

 

Could be and it might depend on if the Norton product was installed before Windows 10 or after Windows 10. I have the full installer with the September update so for all I know, a uninstall and reinstall might fix it. And ofcourse the upgrades might not have upgraded as well as it should too as remember this is Symantec who before Norton 360 had issues with removal or else they wouldn't have that removal tool available.

 

And if ever did a clean install or not and updated proper system drivers and other software on system. Say some of those older version are more problematic.

 

Norton can and does update from time to time, like MS who knows what is actually going on there. If it ain't broke don't touch it. If you really dig into this forum, win 8 and 7 forum too, you probably can find most fixes for bad installs etc. The 12th of November, won't forget that date. Recovered from a seriously messed up OS upgrade on a correctly performing machine from we know who. But, it can be done. It all started with a corrupted windows update that got corrupted during the initial TH2 install.

 

Norton updates daily and will update without you knowing as it's all done by Live Update.

 

o.k. back to stranglehold... oh mean threshold *chuckle

 

LOL, just did a Live Update manually and today alone, there were 5 updates. Think it has to be better than Windows Defender though.

 

Many would not agree, but matters what you feel works best for you and ratings are not terrible for protection.

 

Yes because many want something free which is where Avast and Windows Defender are probably better at. I use to use SystemWorks ever since 1995 or 1996 when Norton SystemWorks 9.0 had bugs and got renamed Norton SystemWorks for Windows 1.0. LOL. What works best is when you actually have a virus and it protects you which is way different than ratings. I know in 1992-1993, even with the latest updates, Norton would not find the virus while McAfee will but then in 1998, the Bank of Hawaii had a virus attack and I had to make a emergency trip to fix it, Norton worked and McAfee didn't see the virus.

 

In any case, what I was trying to say initially was that it seems like some people who had Symantec Norton security products did not get updated to v22.5.2.15 which is the minimum Windows 10 requires so anytime they use the Windows installer, it will uninstall their Norton product as I read on this forum a few months ago.

Just a interesting note for Norton 360 Premier Edition.

The installer for 21.1.0 is 207MB
The installer for 22.5.2.15 is 136MB
The installer for 22.5.4.24 is 132MB

So it seems to be getting smaller and smaller so not sure when the software version gets updated, do they really remove the extra bloat or not which may be what's causing the problems.

 

I had version before 22.5.2.15 with Windows 10, again no issues, might of been 2 version before that if i recall them updating patches during period of having Win 10.