Windows 10: Windows 10Product Key blurred

Discus and support Windows 10Product Key blurred in Windows 10 Installation and Upgrade to solve the problem; I bought a windows 10 OS installation disk from I received the packaging with the DISK and it stated "Gently scratch to reveal product... Discussion in 'Windows 10 Installation and Upgrade' started by gomez_268, Sep 24, 2020.

  1. gomez_268 Win User

    Windows 10Product Key blurred

    I bought a windows 10 OS installation disk from I received the packaging with the DISK and it stated "Gently scratch to reveal product key".

    In the process of scratching to reveal the product key, the last 3 alpha/numeric codes of the product key became illegible. I followed the steps found in "" for this issue.

    Per that page "If your product key is scratched, blurred, or otherwise unusable, contact the retailer who sold you the product. If you aren't able to get help from your retailer or have already tried and couldn't get a working key, call Microsoft Support."

    I contacted NewEgg the retailer, they said they don't have access to the product key and because the packaging arrived undamaged they are unable to do anything that I would have to contact Microsoft.

    I contacted microsoft support and they said they could help but needed to verify that I bought the product so they sent me to another dept. That dept can only verify if i purchased Windows 10 directly from the store. They stated that because i had not purchased from them, that the issue is with NewEgg and its not a Microsoft issue. I asked to speak to a manager and was told that i would get a call back in 24 to 48 hrs. This is ridiculous.

    Per your support page, it states to call Microsoft support if the retailer cannot get a working key! and I am not the first person who has had this issue from google searches. Refer to ""

    I need assistance with getting this matter resolved.

    gomez_268, Sep 24, 2020
  2. Jackalito Win User

    Disable 'Blur Behind' Menu

    Guys, I know it's probably too late for this, but if somebody feels like upvoting it, I have created a new suggestion on Windows Uservoice.

    Jackalito, Sep 24, 2020
  3. Blurred Screen

    Hi Alyssa,

    Thank you for posting your query on Microsoft Community.

    We apologize for the inconvenience and will try help you out with the issue.

    I would suggest you follow the steps below:

    Update all your Graphics Card drivers.

    Follow the steps to update the Graphics Card drivers:

    • Press Windows key + R key. Type "devmgmt.msc" and click Enter.
    • Expand Display Adapter.
    • Double-click on the Graphics Card.
    • In Properties, go to Drivers Tab and click on Update.
    • Restart the computer and check.
    If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

    Follow the steps to uninstall and reinstall the driver.

    • Press Windows key + R key. Type "devmgmt.msc" and click
    • Expand the Display Adapter.
    • Double-click on the Graphics card.
    • In Properties, go to Drivers Tab and click on
    • Reinstall the Graphics Card driver from Manufacturer's Website in Compatibility mode.
    • Restart your system
    Hope this helps. Please respond if you have further related queries.

    Jesinta Rozario, Sep 24, 2020
  4. Windows 10Product Key blurred

    MY LUMINA 535 Camera Blurred

    Hello Anil,

    For us to be able to isolate your concern on why after update your Lumia 535 camera photo is blurred and could not find a resolution, kindly answer these questions:

    • Have you checked if there is a pending app update?
    • What troubleshooting steps have you tried so far?

    We will be waiting for an update.
    Gerald Mal, Sep 24, 2020

Windows 10Product Key blurred

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