Windows 10: Windows 11 forgets Hello settings - pin and fingerprint

Discus and support Windows 11 forgets Hello settings - pin and fingerprint in Windows 10 Software and Apps to solve the problem; Hi, I have a desktop with external fingerprint sensor. The machine is 4 years old and worked with fingerprint unlock and windows 10 since I got it.... Discussion in 'Windows 10 Software and Apps' started by Michael.Vogel, Jan 11, 2023.

  1. MICHAEL.VOGEL
    Michael.Vogel Win User

    Windows 11 forgets Hello settings - pin and fingerprint


    Hi, I have a desktop with external fingerprint sensor. The machine is 4 years old and worked with fingerprint unlock and windows 10 since I got it. After updating to Windows 11 about two months ago it worked as well.Since 3 days ago, it seems to completely forget the entire hello enrollment, sometimes within hours, sometimes overnight.When it fails, waking the screen only shows the password option, not the pin or the fingerprint. If I go to hello settings, it's back to the same state as a clean install with Hello not activated. Some failure results in the complete loss of all Hello settings.I'

    :)
     
    Michael.Vogel, Jan 11, 2023
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Windows 11 forgets Hello settings - pin and fingerprint

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