Windows 10: Windows 11 Update and HP black screen will not load

I completed the newest Windows 11 update installation and now my computer will not work. It does not power on and stays on a black screen with HP logo and a white circle constantly spinning with no loading in sight. I have tried to boot into safe mode I cannot. I ran symptom, system and component tests by tapping ESC upon power boot which came back “passed”. Everything was fine before the update. Please advise

:)

 

Creators Update black screen won't load

Hi Brett,

For us to better assist you, we need to ask a few questions:

• How did you download the Creators Update?
• What troubleshooting steps have you tried so far?
  

For troubleshooting steps to help resolve the black screen error, you can refer to

GalenAA's post on this
link.

Looking forward to your reply so we can find the best solution for you.

Thank you.

 

Windows 7 black screen of death

I read a report a little while ago that said the black screens were nothing to do with updates but due to a malicious program (it hit more than just windows 7 users - vista, xp and 2000 were also prone to the black startup screen of death if infected). My windows 7 install is fully up-to-date and i've never had the black startup screen.

Just run some decent anti virus and you should be safe (i suggest microsoft security essentails since it's free and pretty decent). When you've installed an anti-virus i'd suggest doing a full scen to be sure there's nothing there.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator