Windows 10: Windows 11: User profile cannot be loaded for admin account

I see my login screen background unexpectedly and if I login incorrectly I get what you would normally see The PIN is incorrect, etc. If I login correctly I receive the message the ‘user profile service service failed to sign in user profile cannot be loaded’. The same error message shows up in the number of posts mostly focussing on windows 10. The major difference in my circumstance is I cannot access the user interface for any account, as this is the only one. How I got here:I was resetting my computer that has only one account. I chose the option to keep my personal files, do a local w

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Windows 10 can't load the user profile for a new user account

Hi Judy

Thank you for posting your query in Microsoft Community. .

I would suggest you to follow the method give below and check.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.



Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-10

Note: Create a Microsoft account



Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Hope this information is helpful. Kindly update the status of the issue, we will be happy to help you.

 

Administrator account, error message: "The user profile service failed the sign in. User profile cannot be loaded" Windows 10.

Hi Amy,



Thank you for posting your query on Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble this has caused.



I suggest you to sign out from the current user account, restart the system and login to the either administrator account or the Microsoft account to check, if that helps.



Also, I suggest you to install any pending updates on the system to check, if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods given in the suggested article, try restarting your computer and logging
on with your user account again to resolve the issue.


Let’s try to refer to the suggestions provided by Arul_D replied on February 11, 2016, to fix your issue.

Redirecting

Further, you may have to enable the built in admin account from the recovery environment, login to that account and then create a new admin account. Once this is done disable the built in admin account and login to the new admin account to check, if that
helps.

Enable built-in administrator by following the steps below, create a new administrator user profile and check if the issue is resolved.

Step 1: Enable built-in administrator account.

• Open elevated command prompt by entering Safe mode with Command prompt.
  To go to Safe mode, use the power button on the sign-in screen and press
  Shift (key on the keyboard) + Restart. This will take you to the recovery boot menu. Click
  Troubleshoot> Advanced options> Startup settings.
  You then see a list where you can choose Safe Mode with Command prompt.
• Type the following command: net user administrator /active:yes to activate the built-in administrator.
• Login into the built in administrator user profile and create a new user profile with administrator privileges (steps given below).
• Then lock your screen by pressing Windows key + L keys on the keyboard and sign-in into the
  Administrator account.
• Disable built in administrator account by typing the command:
  net user administrator /active:no
  in the Command prompt (Admin).

Step 2: To create a new administrative user account
follow the steps below:

• Open Elevated command prompt by pressing Windows logo + X keys on the keyboard and select
  Command prompt (Admin) from the context menu.
• Type net user NewAccount password /add and click
  Enter.
• Type net localgroup Administrators NewAccount /add and click
  Enter.
• Log off from the system and login to the new user account.

If the issue persists, I suggest you to make sure if the "User Profile Service"
is started and automatic from the new admin user account
.

a. Press Windows key + R
and type "services.msc" in the run box and press Enter.

b. In services Window check for "User Profile Service"status.

c. If it is stopped, click on the drop down menu and click on
automatic and click on start.

d. Check the status of the issue.

Hope the above information helps. Reply with necessary information and the result to help you further.



Thank you.

 

User profile cannot be loaded.

Hi Annie,

Thank you for posting the query on Microsoft Community.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

Create a user account in Windows

Note: Create a Microsoft account

Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Please get back to us with updated status, we will be happy to assist you.