Windows 10: Windows 1903, 5.1 sound does not work after update

Hi, I updated my Windows 10 (1809) to 1903 and my subwoofer no longer works. The configuration is the same on the realtek panel and the subwoofer seems to be connected.
It simply works as stereo and 5.1 surround sound does not work. How can I solve this problem? Thank you.

:)

 

Sound gone with Win10 1903 update

Hi Mustafa2359016,

I'm Stefano an Independent Advisor, here to help you.

I suggest you to follow this steps once upgraded to Windows 1903:

1. Press WINDOWS + X

2. Click on "Device Manager"

3. Click on "Audio controller"

4. Right click on your SB X-Fi Extreme

5. Click on "Uninstall device"

6. Click on "Detects Hardware change" (monitor icon)

Then check if the sound then works.

 

I got no sound microsoft or horrible sound

Hi Roger,

Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things.

• What happens exactly when you try to play the sound?
• Are you getting any error message?
• Have you installed all the pending Windows updates?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to follow the steps from the below article and check if it helps.

Fix sound problems

http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Update 1903 Major Sound Bug?

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with audio after updating the PC. I certainly appreciate your efforts in trying to resolve the issue by performing certain troubleshooting steps to fix the issue.

1. What is the make and model of the PC?
2. How the speakers are connected to the PC?

Meanwhile, I would suggest you to try changing the enhancement settings and see if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
2. In Run dialog box, type ‘control mmsys.cpl,,0’ and hit enter.
3. Now click on the Playback tab and double click on the speaker.
4. Select the Enhancements tab and check the box next to Loudness Equalization
5. Click on Apply and OK.

You can also refer the article
Fix sound problems in Windows 10



If the issue persist, please get back to us with the results of the troubleshooting steps
to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator