Windows 10: Windows 20h2 Update Fails Possible hardlock.sys error?

Hello,


I've been trying to update my Windows OS to the 20h2 version, but it keeps showing a Blue Screen repeatedly. At first, it pointed to "aksfridge.sys", but I changed HKLM entry for aksfridge from 2 to 4 like it was suggested in another thread and it appears to have solved that issue.

However, I'm still unable to update, it just keeps failing.


setuperr.log file shows:

2021-04-18 10:14:11, Error [0x064183] IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyDirectory: ObliterateOrMoveDirectoryTreeC:\$WINDOWS.~BT\Sources\Panther failed.[gle=0x00000005]

2021-04-18 10:16:57, Error SP Failed to merge telemetry file: . hr = 0X80070057

2021-04-18 10:16:57, Error SP Failed to merge telemetry file: C:\$WINDOWS.~BT\Sources\Panther\WinRETel.etl.001. hr = 0X80070057

2021-04-18 10:48:00, Error SP Failed to merge telemetry file: . hr = 0X80070057


While setupact.log file is much longer, but I think these are the relevant entries:


2021-04-18 10:13:59, Info SP Analyzing system in C:\WINDOWS

2021-04-18 10:14:00, Info CheckCrashInfo: 1 page files found:

2021-04-18 10:14:00, Info CheckCrashInfo: PageFile 0: 'D:\pagefile.sys'

2021-04-18 10:14:03, Info CheckCrashInfo: Crash detected, exiting.

2021-04-18 10:14:03, Info SP Found driver store entry C:\WINDOWS\System32\DriverStore\FileRepository\akshasp.inf_amd64_1b8be36adfa64740

2021-04-18 10:14:03, Info SP Found driver store entry C:\WINDOWS\System32\DriverStore\FileRepository\aksusb.inf_amd64_73a67607a1186a5f

2021-04-18 10:14:03, Info SP Matching INF entry found: C:\WINDOWS\Inf\oem17.inf

2021-04-18 10:14:03, Info SP Matching INF entry found: C:\WINDOWS\Inf\oem57.inf

2021-04-18 10:14:03, Info SP Found driver store entry C:\WINDOWS\System32\DriverStore\FileRepository\akshasp.inf_amd64_1b8be36adfa64740

2021-04-18 10:14:03, Info SP Found driver store entry C:\WINDOWS\System32\DriverStore\FileRepository\aksusb.inf_amd64_73a67607a1186a5f

2021-04-18 10:14:03, Info SP Matching INF entry found: C:\WINDOWS\Inf\oem17.inf

2021-04-18 10:14:03, Info SP Matching INF entry found: C:\WINDOWS\Inf\oem57.inf

2021-04-18 10:14:03, Info SP Crash 0x00000050 detected

2021-04-18 10:14:03, Info SP Parameter 1 : 0xFFFFF805D43D915F

2021-04-18 10:14:03, Info SP Parameter 3 : 0xFFFFF805774BE729

2021-04-18 10:14:03, Info SP Parameter 4 : 0x2

2021-04-18 10:14:03, Info SP Param module name: hardlock.sys

2021-04-18 10:14:03, Info SP INF name : akshasp.inf

2021-04-18 10:14:03, Info SP Class GUID : {36fc9e60-c465-11cf-8056-444553540000}

2021-04-18 10:14:03, Info SP Class Name : USB

2021-04-18 10:14:03, Info SP Provider : SafeNet Inc.

2021-04-18 10:14:03, Info SP Version : 09/17/2015,7.41

2021-04-18 10:14:03, Info SP Downloaded : No

2021-04-18 10:14:03, Info SP INF name : aksusb.inf

2021-04-18 10:14:03, Info SP Class GUID : {36fc9e60-c465-11cf-8056-444553540000}

2021-04-18 10:14:03, Info SP Class Name : USB

2021-04-18 10:14:03, Info SP Provider : SafeNet Inc.

2021-04-18 10:14:03, Info SP Version : 09/17/2015,7.41

2021-04-18 10:14:03, Info SP Downloaded : No


Could anyone help? Thank you.

:)

 

Windows Updates failed to instal

I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

Step 1 Register DLL files.

=================

By trying this step, we can check if the update engines are working properly.



1. Close all instances of Internet Explorer.

2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



Note: There is a space between regsvr32 and atl.dll



3. Similarly, one by one, register the files listed below:



Regsvr32 msxml3.dll

Regsvr32 wuapi.dll

Regsvr32 wuaueng.dll

Regsvr32 wuaueng1.dll

Regsvr32 wups2.dll

Regsvr32 wucltui.dll

Regsvr32 wups.dll

Regsvr32 wuweb.dll

Regsvr32 qmgr.dll

Regsvr32 qmgrprxy.dll

Regsvr32 jscript.dll



Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



Step 2 Verify the relevant Windows Update services.

=========================================

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

2. Double click the service "Automatic Updates".

3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

6. Then please click the button "Start" under "Service Status" to start the service.

7. Please repeat the above steps with the other services:



Background Intelligent Transfer Service

Event Log

Remote Procedure Call (RPC)



Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



If it still does not help, let's proceed to step 3.



Step 3 Reload the Update temporary folders.

===================================

One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net stop WuAuServ



2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net start WuAuServ



Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

 

Windows Updates failed to instal

I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

Thanks mate

 

windows updates 20H2

Hi team...my most recent version is windows 10 20H2 , despite that the office 2010 32 bit updates are failing with the error code 0x80070643....i checked several times and updated office 2019 on my PC.

unable to find a solution, and it seems that if eventually that will fail....ultimately operating system clean install option will be the last remaining option, which I do not want to do.....

kindly suggest what to do?